Full-Time
Quality Manager
Smiths Detection Group
1,001-5,000 employees
Produces trace-detection sensors for security
No salary listed
Chicago, IL, USA
In Person
Bachelor's
 Manufacturing Quality & Test (1) |
|---|
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- Bachelor’s degree in a STEM related field
- 5+ years of combined customer-facing and operational experience in the industrial manufacturing market
- Strong knowledge of quality containment and problem-solving processes (8D, 5-Whys, PPAP/APQP, 5+6S)
- Must be able to visualize solutions using 3D design concepts and manufacturing methods
- Knowledge of machine tool processes and capabilities
- Excellent interpersonal, customer service, and both written and verbal communication skills
- Outstanding attention to detail
- Strong analytical and problem-solving skills
- Self-motivated and team oriented
- Able to research and implement cost effective solutions
- Light physical demands including reaching, standing, bending, lifting, and prolonged sitting
- The ability to drive between five local manufacturing facilities (three in Melrose Park and two in Elk Grove Village) with a clean driving record
- Maintain regular and reliable attendance and punctuality; typical hours are 45-55 weekly, with additional hours as needed and potential travel as required
- Be able to travel overnight domestically and internationally as required
- Build and maintain strong working relationships with customers to understand their needs and concerns
- Establish and maintain standardized processes and practices between all DRC manufacturing facilities
- Act as DRC customer contact for all inquiries, escalations, and resolutions of issues relating to products in the field
- Own communications with customers regarding warrantable issues
- Oversee LMA (lead, manage, hold accountable) of Quality personnel
- Accountable for decision-making on warrantable issue dispositions
- Track the cost of warranty items
- Create metrics and reports to identify trends requiring intervention and to execute those interventions
- Work closely with the Quality Engineer and Field Service Team to resolve customer needs
- Develop and implement strategies and processes to improve efficiency and effectiveness
- Lead and direct multi-departmental work for execution of warranty fixes (designing, building, and installing replacement parts)
- Lead and direct multi-departmental work for root cause analysis and execution of countermeasures
- Provide feedback to and work with other departments for continuous improvement opportunities/lessons learned from warranty items
- Perform supplier quality audits and onboarding, in collaboration with purchasing and engineering teams
- Work closely with Quality Engineer to establish and enforce quality standards and support activities
- Document, manage, and improve the internal audit program, which includes the coordination of auditor training and monitoring of auditor performance
- Establish and maintain ISO 9001 compliant system
- Participating in the ISO Internal Audit activities
- Perform other tasks as assigned.
- Experience with heat transfer products and sheet metal fabrication processes strongly preferred
Smiths Detection provides sensors and systems that detect weapons, explosives, and other contraband to improve global security. Its product lineup centers on trace and material-detection technology used in security screening—devices and integrated systems that scan for traces or signatures of dangerous materials and raise alerts for operators, often connected to data analysis and monitoring software. The company differentiates itself through its long corporate heritage, its integrated approach spanning detection hardware, software, and global service support, and by expanding capabilities via strategic acquisitions (notably Morpho Detection) and focused maintenance/refurbishment services through Med Graphix to extend the life of deployed equipment. The goal is to help governments and organizations protect people and assets by delivering reliable detection solutions and ongoing lifecycle support that keep security gear operating over time.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$2.6B
Headquarters
London, United Kingdom
Founded
1950
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Simplify's Take
What believers are saying
- Japan Airlines, Hiroshima, and Miyazaki awarded new 2026 deployments across multiple hubs.
- Incheon’s IRBS rolled out in August 2025, with U.S. expansion planned into 2027.
- Hong Kong awarded Smiths Detection CTX maintenance through November 2026, preserving recurring service revenue.
What critics are saying
- The April 2026 EEOC settlement signals workplace-control scrutiny and litigation distraction in Maryland.
- CVC’s 2026 takeover pressure shifts focus toward cash extraction, not long-cycle innovation.
- Rivals like Leidos and Rapiscan attack airport tenders; one major contract loss hurts 2027 revenue.
What makes Smiths Detection Group unique
- Smiths Detection completed its £2 billion sale to CVC on June 30, 2026.
- Its systems power 47 of the world’s top 50 airports, plus TSA maintenance.
- It launched the first fully automated DICOS baggage screening between South Korea and America.
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Benefits
Health Insurance
Paid Vacation
Paid Holidays
Remote Work Options
Hybrid Work Options
Flexible Work Hours
Wellness Program
Mental Health Support
Conference Attendance Budget
Professional Development Budget
Stock Options
Company Equity
401(k) Retirement Plan
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 7%1 year growth
↑ 7%2 year growth
↑ 7%Read the latest company news as Smiths completes the sale of its Detection business.
Manufacturer's $100K EEOC settlement offers key ADA lessons for all employers. This post was originally published on this site. Maryland-based manufacturer Smiths Detection Inc. has agreed to pay $100,000 to settle claims that it violated the Americans With Disabilities Act by demoting an employee with complete hearing loss in one ear. The U.S. Equal Employment Opportunity Commission said SDI denied the employee's request...
Smiths Detection awarded three new contracts in Japan. Smiths Detection is expanding its footprint in Japan with new partnerships with Japan Airlines, Hiroshima International Airport and Miyazaki International Airport. Hiroshima and Miyazaki airports will install Hi-Scan 6040 CTiX Model S scanners and iLane A20 automatic tray return systems. The agreement with Japan Airlines brings both systems to three additional hubs: Haneda Airport, Ishigaki Airport and Okadama Airport. For the Japan Airlines contract, Smiths Detection will provide four Hi-Scan 6040 CTiX Model S scanners and four iLane A20 systems for the airline's Global Club premium checkpoints in Terminal 1 at Haneda Airport. These systems will be installed in the North Terminal by September 2026 and in the South Terminal by January 2027. Two Hi-Scan 6040 CTiX Model S scanners and two iLane A20 systems were installed at Ishigaki Airport in March 2026. One Hi-Scan 6040 CTiX Model S scanner and one iLane A20 system will be installed at Okadama Airport, with completion expected by March 2027. The Hi-Scan 6040 CTiX Model S uses high-resolution 3D computed tomography (CT) imaging and AI-driven automatic detection capabilities, enabling passengers to leave liquids and electronics inside their carry-on baggage. The iLane A20 systems are designed to improve passenger flow and operational efficiency.
Smiths Group plans PS1.5 billion return as interim profit declines. Friday, March 20, 2026 Smiths Group PLC on Friday posted a decline in both interim profit and revenue, and revised its full-year revenue growth outlook following the reclassification of Smiths Detection. The London-based engineering company reported £126 million in pretax profit for the six months that ended January 31, down 17% from £152 million a year prior. Driving the weaker earnings was a 1.0% top line contraction, as revenue fell to £915 million from £924 million. Chief Executive Roland Carter described 2026 as a 'significant year of progress' for the company, as it seeks to 'reposition Smiths towards higher growth and higher returns markets'. Smiths said it plans to return an additional £1.5 billion to shareholders through 2027, through a combination of a structured return and a further buyback programme. The company said it will utilise proceeds from the sale of Smiths Detection, adding that this capital return is in addition to the 2026 £1 billion buyback that is underway. In December, Smiths announced the sale of Smiths Detection to funds advised by CVC Capital Partners PLC at an enterprise value of £2.0 billion. Also in December, it agreed to sell its connectivity products and solutions business, Smiths Interconnect, to Molex Electronic Technologies Holdings LLC, at an enterprise value of £1.3 billion. On Friday, Smiths declared an interim dividend of 15.00 pence, up 5.4% from 14.23 pence. Looking ahead, Smiths provided an updated outlook to its financial 2026 guidance, following the reclassification of Smiths Detection as discontinued operations. The company sees organic growth for the financial year of 3% to 4%, down from 4% to 6% guided previously. Smiths reported revenue of £2.92 billion in financial 2025. Shares in Smiths fell 5.5% to 2,222.00 pence on Friday morning in London. 'Following the completion of the disposals, Smiths will be a focused, premium industrial engineering company. Our strategy is delivering significant value and supporting enhanced, sustainable returns, alongside our continued investment into Smiths, and commitment to a further £1.5 billion of returns to shareholders,' added CEO Carter.
Smiths Detection has enabled the launch of an automated International Remote Baggage Screening System between South Korea and the United States, led by Incheon International Airport Corporation. The system allows US Customs and Border Protection to screen checked baggage remotely before passengers land, eliminating traditional reclaim-and-recheck processes and reducing connection times by up to 20 minutes. The platform uses Smiths Detection's SecurePort-IRBS-K software with 22 licenses, integrated with HI-SCAN 10080 XCT computed tomography systems at Incheon's Terminal 2. Currently operational on the Atlanta route since August 2025, the system will gradually expand to Minneapolis, Seattle, Los Angeles, Detroit and Salt Lake City. The deployment represents the first fully automated, DICOS-based baggage screening workflow between two sovereign countries.