Lift Operations Supervisor

Overview

The Highlands at Harbor Springs is seeking a Lift Operations Supervisor to assist in overseeing the daily operations of the Lift Operations Department. This position provides leadership and support to Lead Lift Operators and Lift Operators across multiple lift areas, with responsibility for staffing, training, safety, guest service, and daily operations.

The Lift Operations Supervisor serves as a key support to the Lift Operations Manager and may act as Manager on Duty when needed. This is a hands-on leadership position that requires strong communication, sound judgment, and the ability to work effectively in a fast-paced outdoor environment.

Team Member Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.

• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.

• Dining Discounts – Receive 25% off at Boyne restaurants.

• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.

• Free Water Park Passes – Access to Avalanche Bay Water Park.

• Lodging Discounts – Special rates for friends and family.

• Tuition Reimbursement – Support for continuing education.

• Housing Availability – First-come, first-served team member housing.

• Health Insurance – Available for Full-Time Year-Round Team Members.

• AllyHealth – Access to health services for all employees

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking

• Excellence in Execution

• Attitude is Everything

• Develop Create People 

• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Responsibilities and Duties

• Oversee the daily operation of multiple lifts and provide direction to Lead Lift Operators and Lift Operators.
• Assist with daily staffing plans based on weather, guest volume, and operational needs.
• Assist with hiring, onboarding, training, and development of lift operations staff.
• Monitor lift operations to ensure compliance with safety standards, procedures, and resort expectations.
• Address operational concerns and serve as an escalation point for guest issues.
• Step into Lift Operator or Lead Lift Operator duties as needed to support daily operations.
• Review lift logs and daily reports for accuracy and completeness.
• Communicate with Lift Maintenance, Ski Patrol, and management regarding equipment, conditions, and safety concerns.
• Assist with inventory and equipment needs throughout the Lift Operations Department.
• Provide performance feedback and coaching to team members in coordination with the Lift Operations Manager.
• Act as Manager on Duty in the absence of the Lift Operations Manager and make appropriate operational decisions.
• Operate a snowmobile as needed after completing required resort safety training and certification.
• Assist other departments as needed to support overall resort operations.

Qualifications

• High School Diploma/GED
• At least 1 year of leadership or relevant experience
• Previous lift operations, ski resort, outdoor recreation, or hospitality experience preferred
• Valid driver's license
• Intermediate skiing or snowboarding ability required
• Strong leadership, communication, and customer service skills
• Safety-focused and able to make sound decisions
• Reliable, punctual, and team-oriented
• Comfortable working outdoors in winter weather
• Able to work early mornings, evenings, weekends, and holidays
• Able to perform physical work and lift up to 50 lbs.