Diebold Nixdorf

Global financial and retail technology provider

Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listed

About the Job

Requirements

A bachelor's degree or equivalent work experience is required.
At least 6 years of relevant experience, or an equivalent combination of education and experience, in sales, account management, or new business development is required.
Proficiency in Microsoft Office, especially Excel, PowerPoint, Word, and Teams, is required.
Good written and spoken business English skills are required.

Responsibilities

Develop and execute sales plans and strategies to bring Diebold Nixdorf products and services to market.
Generate revenue and identify and close new opportunities within current customer accounts.
Lead customer negotiations to achieve mutually beneficial results.
Use knowledge of company offerings and customers' businesses to develop customized proposals and creative solutions.
Develop and maintain customer relationships across accounts to optimize customer benefit from products and services.
Maintain the existing customer base installations and ensure customer success.
Propose additional technology implementations to improve store efficiency and customer journeys.
Respond to technical questions about products and related architecture.
Build common capability across the team and support Account Managers in delivering solution proposals.
Lead new solution design and enable the team to deliver product demonstrations on site and remotely.
Maintain deep technical expertise in retail technology and support customers implementing systems and software for new journeys.
Serve as a trusted retail technology advisor and demonstrate company thought leadership.
Work collaboratively with customers to understand and capture requirements and derive effective solutions.
Meet assigned annual orders and revenue quotas, provide forecasts and regular reports, and maintain customer satisfaction ratings at company standards.
Participate in lead and demand-generating marketing activities.

Desired Qualifications

Comprehensive knowledge of retail store procedures and technology use in that environment is preferred.
General knowledge of Diebold Nixdorf products and services is a plus.
Knowledge of software and service solution sales is advantageous.
Proven success in a high-quota-carrying position is preferred.
Consultative sales experience with complex solution design is desired.
A solution-oriented and entrepreneurial mindset, time and territory management skills, and customer empathy are desired.
Strong communication, presentation, strategic planning, problem-solving, and critical-thinking skills are desired.
Relationship-building skills at all organizational levels, including senior executives, are desired.
Proficiency in Microsoft Office, especially Excel, PowerPoint, Word, and Teams, is listed as preferred as well as required.
Experience with CRM software such as Salesforce is desired.
Ability to travel up to 50% of the time is stated.

Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Required Qualifications

Bachelor's Degree or equivalent work experience required.
Minimum of 6+ years of relevant experience or equivalent combination of education and experience in sales, account management, and/or new business development.
Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
Good business English skills (Written and spoken).
Preferred Qualifications
Comprehensive knowledge of Retail Store procedures and the utilization of technology within the environment.
General knowledge of Diebold Nixdorf products and services is a plus.
Knowledge of Software and Service solution sales would be advantageous.
Proven success in high quota carrying position.
Consultative sales experience with complex solution design is desired.
Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Sales Manager, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy.
Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.
Demonstrated relationship building skills at all levels of the organization, including senior executive levels.
Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
Possess experience with CRM software, such as Salesforce to maximize opportunities.
Ability to travel up to 50% of the time

Management

• Maintain existing customer base installations and ensure customer’s success

• Propose additional technology implementation to improve store efficiency and customer journeys

• Respond to technical questions about the product or related architecture

Team Management

• Build common capability among the team

• Support Account Managers in delivering solution proposal

• Provide leadership in new solution design and ensure the team is able to deliver product demonstrations on site and remotely

Action Strategic Imperatives

• Maintains deep technical expertise of retail technology, and supports customers to implement new systems and software to support the new journeys

• Serve as a retail tech trusted advisor and demonstrate DN thought leadership

• Work closely and collaboratively with customers to understand and capture requirements to derive effective solutions

All the above is applicable across 3 Lines of Business

• Systems – POS, Advanced Self-Service devices

• Software • Services & Support

Accountability

• Meeting assigned annual Orders and Revenue quota

•Provide forecasts and regular reports

• Maintains customers satisfaction ratings that meet company standards.

• Participate in lead demand-generating marketing activities

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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