Vice President of Operations

VP of Operations

Comprehensive Mobile Insurance Company, Inc. (CMIC)

Location	Phoenix, Arizona — On-site
Travel	Limited travel (a few days per month/quarter) for conferences, sister company office visits, and customer/market visits
Type	Full-time

Job Description

Comprehensive Mobile Insurance Company (CMIC) is a health insurance carrier with dental, audiology, vision, and podiatry policies that benefit the underserved in long-term-care facilities. Our mission is to serve the underserved. CMIC is seeking a full time VP of Operations and EOS Integrator due to our growth. Our headquarters is located at the 101 and 7th Street in North Phoenix, and CMIC promotes a mission-driven, team-oriented environment.

The VP of Operations will be responsible for:

• Company-Wide Operational Excellence – build scalable, repeatable systems and processes across the whole business and ensure that they are followed. Establish effective communication channels throughout the company for cross-functional harmony.  

• Project Management & Accountability – translate strategic vision into actual implementation. Establish clear organizational ownership and accountability with consistently met deadlines. 

• Leadership, People & Culture – maintain existing healthy, mission-driven organizational culture while scaling. Develop direct reports to grow with the organization and lead their functions effectively. 

• Policyholder Conversion & Retention – work with Head of Insurance Operations to ensure customer success throughout policy sale, onboarding, and ongoing payment compliance.

• Financial Stewardship – oversee budgeting and cashflow forecasting workstreams with CEO & finance team and prudently manage costs through significant growth/scaling. 

• Accurate, Timely KPI & Financial Reporting – develop and maintain real-time reporting for KPIs, profit & loss / cash flow, and operational inputs to manage the business.

• Data & Systems – oversee the integration, administration, and, when needed, implementation of core technology systems, with focus on Dynamics 365 (sales CRM & policy management system), QuickBooks Desktop, & ePayPolicy

• Shared Services & External Vendor Management – oversee finance organization and ensure accurate, timely completion of closing books, submitting insurance filings, tax/audit workstreams, etc. Also manage internal relationships for IT/equipment & HR, as well as external relationships for accounting/tax, audit, CRM/technology, banking, investments, legal, and insurance. 

• New State Expansion – oversee the development of insurance operations for new states.

• Compliance/Regulatory Matters – ensure company-wide adherence to applicable laws and guidelines with respect to insurance, HIPAA/healthcare, payments/financial, and data privacy. 

Who we are looking for

• An Integrator. You get energy from execution, harmony, and accountability.

• A hands-on builder. You will not have a large team beneath you for a while. You build the spreadsheet, write the process, run the report, and work the exception list yourself first, and then delegate where possible. Nothing is beneath you.

• Leader. You can build culture, exhibit influence, and effectively grow a team and lead through people.

• Both a process author and enforcer. You are a systems thinker who can see the big picture, make it actionable, and then make sure it’s followed.

• Detail-hungry. You are willing to get in the weeds and find + fix the error. 

• Comfortable in a regulated business. You move fast operationally, but never cross a line or cut corners.

• Technology savvy. You are comfortable aligning technology systems with operational needs and implementing automations.

• Values-aligned. Effective communicator, positive attitude, team player, empathetic, and act like an owner.

Experience

Required

• College graduate, MBA is a plus

• Prior experience managing/leading teams and developing people

• Built operating systems and SOPs from scratch; project management experience

• Previous exposure to accounting, audit and budgeting workstreams 

• Fluency with operating software systems (Microsoft Dynamics 365 preferred) and comfort building views, reports, and dashboards

Bonus points

• Direct ownership of a P&L or operating budget

• Prior experience in consulting, investment banking, or private equity. 

• Experience in healthcare/long-term care or insurance 

• Experience building/managing customer service or call center functions

• Familiar with Microsoft Dynamics 365 and/or Quickbooks Desktop

• Experience as EOS Integrator