Internal Sales Advisor
TVH
Internal Sales Advisor
TVH
Global distributor of industrial vehicle parts
Act as the primary contact for a wide variety of aspects of the sales process, in order to contribute to the realization of the sales objectives of the team.
Internal sales Process
1. Primary contact for the customer for all current affairs: back-orders, questions with
regard to invoice, logistical aspects, outstanding items etc.
2. Sending on time offers to the customers & registering orders in the system with the
correct system settings
3. Timely feedback to customers on all the queries.
Customer follow up
1. All the offers sent to customer in previous week should be followed up & detailed
feedback to be recorded.
2. Providing solutions to customers concerns to covert offer into order. If needed seek
help from Team leader.
3. Get detailed on the offers which are not converted to orders. This to be discussed in
weekly internal sales review & plan necessary actions.
4. Strategic follow up calls to Lazy, Sleeping & Decreasing customers to find reason for
decrease in sales & non activity. Providing solution to their
queries/questions/complaints & getting these customers back on track.
Customer Development
1. Taking care of Web leads & Starting customers.
2. Follow up with customers who have taken offers but no orders.
3. Cold calling
Complaints
1. Launching complaints in the system & look for earliest possible solution.
2. Daily review of the complaint & follow up with BE team.
3. Make sure that all the faulty parts are taken back after sending replacements.
Basic Expectations
Fluent in English & Hindi
Should be able to compose business communication emails.
Daily work completion, no carry forwards.
Conversant
Personality Traits
• Punctuality
• Calm & composed person.
3 to 5 years of experience required.
Proper work planning & completion on time attitude.
Candidates preferred from the same industry
What’s in It for You?
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
ABOUT TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
TVH is a global distributor of parts and accessories for forklifts, industrial vehicles, aerial work platforms, telehandlers, and other machinery. It supplies a huge catalogue of parts to dealers, rental companies, and service providers through its network of subsidiaries and warehouses around the world. Parts are ordered from TVH and moved through its international logistics system to the customer, enabling quick replacements and maintenance for equipment. TVH differentiates itself by being a family-owned business with a long history (founded in 1969 in Belgium) and a wide, globally distributed network that provides an extensive parts catalogue to a diverse customer base. Its goal is to keep industrial equipment running by delivering a broad range of parts efficiently through its global distribution platform.
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