Operations Supervisor - Contract Logistics

About the Role

DP World is looking for an Operations Supervisor to lead the safe, efficient, and customer-focused execution of our warehouse operations in Torija, including inbound, inventory management, and outbound activities. This role is responsible for ensuring agreed service levels are consistently achieved while maintaining high standards of safety, quality, inventory accuracy, and operational performance.

The Operations Supervisor acts as a key point of contact for customers and internal stakeholders, leading and developing Team Leaders, coordinating operational resources, and driving operational excellence across the site. The role works closely with Site Management, Operational Excellence, QESH, Inventory, Procurement, Facilities, and IT teams to ensure business continuity, resolve operational issues, and support continuous improvement initiatives.

This is a full-time, on-site position operating within a shift-based environment. 

*Please submit your CV in English. Initial interviews will be conducted in English as part of the selection process due to the international nature of the role and the required level of English communication.

How You Will Contribute

• Serve as the primary operational contact for customers, managing daily interactions, addressing escalations, and ensuring service expectations are consistently met or exceeded.
• Lead and coordinate inbound and outbound warehouse operations, ensuring activities are completed safely, efficiently, and in line with customer requirements.
• Oversee inventory-related processes including quarantine management, inventory adjustments, stock releases (clearing), material disposal (scrapping), stock consolidation, and inventory movements in collaboration with inventory teams.
• Guide, support, and develop Team Leaders to ensure effective workforce planning, resource allocation, operational execution, and people management.
• Monitor operational performance through key performance indicators (KPIs) related to safety, quality, service, productivity, and efficiency, implementing corrective actions when required.
• Support Lean and continuous improvement initiatives, ensuring standard work practices are maintained and operational improvements are sustained.
• Ensure compliance with QESH requirements, customer expectations, legal regulations, and corporate standards, including safe systems of work, housekeeping, and 5S methodologies.
• Collaborate with cross-functional teams including Operational Excellence, QESH, Inventory, Procurement, Facilities, IT, and Site Management to maintain operational continuity and resolve issues effectively.
• Maintain accurate operational reporting, effective shift handovers, and clear communication across all relevant stakeholders.
• Identify operational risks, bottlenecks, and service issues proactively, implementing solutions that improve performance and customer satisfaction.

What You Will Bring

• Minimum 3-5 years of experience leading teams within a warehouse, logistics, distribution, or supply chain environment, preferably experience in Contract Logistics.
• Strong knowledge of inbound operations, outbound operations, inventory management, and warehouse processes.
• Experience using Warehouse Management Systems (WMS); knowledge of SAP.
• Intermediate to advanced Microsoft Excel and Microsoft Office skills. And an understanding of Lean methodologies and continuous improvement principles, including 5S and Gemba practices.
• Customer-focused approach with experience managing service levels and operational stakeholder relationships.
• Ability to lead, develop, and motivate teams while driving safety, accountability, and operational performance.
• English proficiency at B1 level or above, with the ability to participate in meetings, follow operational documentation, and communicate effectively across international teams.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone

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