Full-Time

Senior Enterprise Customer Success Manager

Posted on 11/23/2024

Calibrate

Calibrate

201-500 employees

Health-tech startup for sustainable weight loss

Biotechnology
Healthcare

Compensation Overview

$110k - $140kAnnually

Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 5+ years of relevant professional experience supporting clients and managing an account portfolio.
  • Prior commercial experience managing health and wellness benefits to employers.
  • An expert at communicating and presenting data to tell meaningful and actionable stories that result in value recognition and retention.
  • Ability to communicate client feedback and sentiment to internal stakeholders.
  • Strong written and verbal communication skills, with extreme attention to detail.
  • Comfort building strong interpersonal relationships with cross-functional stakeholders.
  • Experience in a fast-paced startup environment and the ability to successfully operate in ambiguity with a bias for action.
  • Passionate about innovation in digital health.
Responsibilities
  • Foster and manage strong, strategic, long-term client relationships with client decision-makers and benefit brokers.
  • Thoughtfully drive customer satisfaction, enrollments, and program value with our partnership and enterprise clients.
  • Assisted in developing a more robust account strategy by creating strategic plans and growth strategies.
  • Provide important client updates, report performance metrics, and service level agreements, conduct effective meetings, and lead compelling quarterly business reviews.
  • Identify underlying customer needs and leverage company resources to meet those needs, ensuring client retention, expansion, and advocacy for the enterprise portfolio.
  • Contribute to the development and sharing of best practices that strengthen the Calibrate Customer Success team.

Calibrate focuses on sustainable weight loss by improving metabolic health instead of traditional dieting. Their program combines habit changes with medication that targets underlying biological factors. This approach has reportedly led to a 15% sustained weight loss in real-world settings. Calibrate operates on a subscription model, often supported by employers for employee wellness, but individuals can also join. The program utilizes GLP-1 medications to enhance metabolic function and reduce health risks. Unlike many competitors, Calibrate's method is non-restrictive and easy to maintain, backed by a money-back guarantee for users who do not see results. The goal is to provide an effective, science-based solution for weight loss and wellness.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$152.3M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-2%

2 year growth

-36%
Simplify Jobs

Simplify's Take

What believers are saying

  • Calibrate secured $100M in Series B funding, indicating strong investor confidence.
  • Growing employer investment in wellness programs expands Calibrate's corporate client base.
  • The rise of telehealth normalizes Calibrate's virtual coaching model, increasing accessibility.

What critics are saying

  • Reliance on GLP-1 medications has led to patient complaints and refunds.
  • The sale to Madryn Asset Management suggests potential financial instability.
  • New CEO Rob MacNaughton may introduce strategic shifts disrupting current operations.

What makes Calibrate unique

  • Calibrate combines FDA-approved medication with holistic curriculum for sustainable weight loss.
  • The program offers 1:1 virtual coaching sessions for personalized support and behavior change.
  • Calibrate's approach focuses on metabolic health, not traditional dieting or calorie counting.

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Benefits

Competitive salary with opportunity for equity in an early stage, high growth business

Generous paid time off, including an all-company holiday over Thanksgiving week

Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you

One Medical membership and Teladoc virtual care

Fertility, gynecology, and wellness services through Kindbody

Therapy on your time with a free year of Talkspace membership

Health advocacy and assistance services through Health Advocate

Commuter benefits, ClassPass memberships, and gym memberships for post-pandemic life

Remote team with a headquarters in NYC

Competitive Paid Parental Leave for parents

INACTIVE