GBM

Online auction platform with bidder incentives

Service Desk Coordinator

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeTegucigalpa, Francisco Morazán, HondurasNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in field administration, personnel administration, or service desks.
A university bachelor's degree in engineering, systems, computer science/informatics, information technology administration, or a related field.
Knowledge of ITIL; certification is desirable.
Knowledge of service desks and technical support.
Technical English is desirable.
Strong analytical and problem-solving skills with attention to detail.
Leadership and teamwork skills.
Proactivity.

Responsibilities

Ensure managed-services operations strictly align with established service-level agreement and operational-level agreement metrics, deadlines, and commitments, preventing deviations and client incidents.
Execute proactive and preventive actions, interacting with internal and external providers to resolve incidents and maintain high customer satisfaction in operations.
Ensure timely delivery of monthly service reports to clients and keep management informed about operational status, facilitating internal and external controls and audits.
Oversee execution, control, and auditing of assigned managed services, and coordinate compliance with the guidelines of the service tower to which the role belongs.

Desired Qualifications

ITIL certification.
Technical English.

Descripción:

La posición es responsable de velar por la ejecución, control y auditoría de los servicios gestionados asignados, coordinar el cumplimiento de los lineamientos de la torre de servicios a la cual pertenece.

Responsabilidades:

Garantizar que toda la operación de los servicios gestionados se alinee estrictamente con las métricas, plazos y compromisos establecidos en los SLA y OLA, previniendo desviaciones e incidencias con los clientes.
Ejecutar acciones proactivas y preventivas, interactuando con proveedores internos y externos para resolver incidencias y mantener un alto nivel de satisfacción (CSAT) en la operación.
Asegurar la entrega oportuna de informes mensuales de servicio a los clientes y mantener a la gerencia informada sobre el estado de la operación, facilitando controles y auditorías internas/externas.

Requisitos:

Experiencia: Al menos 1 año de experiencia en administración del campo, administración del personal, Mesas de servicio.
Formación: Bachiller universitario en Ingeniería, sistemas, informática, administración de tecnologías de la información o carrera afín. Conocimientos en ITIL deseable certificación. Conocimientos en mesas de servicio, soporte técnico
Conocimientos técnicos: Conocimientos en ITIL deseable certificación. Conocimientos en mesas de servicio, soporte técnico.
Idioma: Inglés Técnico Deseable,
Habilidades: Excelente análisis y resolución de problemas con atención al detalle, liderazgo y trabajo en equipo, Proactivo

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

Recently Posted Jobs

Explore more opportunities at GBM

See more jobs