Quality Assurance Manager

Job Description

Attributes of a Eurofins ExperNorth Quality Assurance Manager:

Great Communicator: You communicate clearly and professionally, both verbally and in writing. You build strong working relationships and collaborate effectively with colleagues, clients, and stakeholders at all levels.

Strong Project Manager: You excel at managing multiple priorities in a fast-paced environment. You effectively organize resources, manage timelines, and see tasks through from start to finish while keeping the appropriate people informed along the way.

Problem Solver: You enjoy tackling challenges of all sizes with a proactive, solutions-focused mindset. You think critically, anticipate potential obstacles, analyze information from multiple sources, and adapt your approach to achieve the best possible outcome.

Detail Oriented: You take pride in producing accurate, high-quality work. You have a keen eye for detail, maintain organized records, and consistently ensure tasks are completed thoroughly and correctly the first time.

Autonomous: You are self-motivated, take ownership of your work, and exercise sound judgment. You manage your workload independently, prioritize competing responsibilities, and take initiative with minimal supervision.

Integrity & Transparency: You act with honesty, professionalism, and accountability in everything you do. You communicate openly, build trust through your actions, and demonstrate respect, reliability, and ethical decision-making while supporting the organization's goals.

Adaptability & Agility: You embrace change with a positive attitude and remain flexible in a dynamic environment. You quickly adjust to new priorities, processes, and technologies while maintaining productivity and a commitment to continuous improvement.

Core Responsibilities:

As the head of Quality Assurance Manager, you will play a pivotal role in shaping the department’s
growth and strategic direction. Your leadership will focus on strengthening team capabilities, expanding
service offerings, and reinforcing our core competencies. As the department evolves, your responsibilities
will grow to include the introduction of new services such as regulatory consulting, external audits, label
compliance reviews, and alignment with EU GMP standards. This expansion is key to meeting the
changing needs of our clients and reinforcing our reputation as industry leaders.

QMS Oversight:

• Maintain and continuously improve the Quality Management System (QMS).
• Ensure all documentation (SOPs, policies, records) is controlled and audit ready.
• Oversee change control, deviations, CAPA, and internal audits.
• Implement OOS, OOE, OOT investigations in QMS.
• Manage data retention as per existing SOPs.
• Update Quality manual, validation master plan, training matrix in ISOlocity (QMS).

ISO/IEC 17025 Accreditation:

• Ensure compliance with ISO 17025 standards for laboratory competence.
• Oversee equipment calibrations, IQ/OQ/PQ of all critical equipment’s.
• Coordinate with the accrediting body during assessments and renewals.
• Maintains Proficiency testing plan as per ISO 17025 scope of accreditation.

Data Governance and Integrity:

• Ensure proper audit trails are in place for all critical equipment’s.
• Maintain user accounts in coordination with IT for equipment’s as per GMP compliance.
• Implement data integrity policies aligned with ALCOA+ principles.
• Provide logbooks to laboratory and manage inventory of logbooks
• Work in collaboration with IT department on data governance.
• Review pest control and sanitation reports.

Licensing & Renewals:

• Manage the lab’s licensing requirements with cannabis regulators (e.g., state cannabis authority,
• Health Canada).
• Prepare and submit documentation for new licenses, renewals, amendments, or relocations.

Compliance with Lab Testing Regulations:

• Ensure testing complies with local cannabis regulations, international limits (e.g., potency,
• residual solvents, pesticides, heavy metals, etc.) for various markets.
• Monitor testing limits, methods, and client reporting against current rules in Index of testing.
• Maintain all redacted and summary reports.
• Manage document control and no archived or obsolete versions of documents are not available
• to lab personnels and client care team.

Audit & Inspection Readiness:

• Lead regulatory inspections (e.g., from clients or accreditor).
• Conduct internal audits.
• Always maintain site inspection readiness.
• Coordinate and respond to notices of non-compliance or corrective action requests.

Regulatory Intelligence:

• Monitor changes in testing regulations, limits, and accreditation requirements.
• Communicate relevant updates to lab staff and leadership.
• Coordinate with Lab head to adjust lab procedures and testing panels accordingly.

External Communication:

• Act as point of contact with regulatory agencies.
• Submit incident reports, compliance reports, or change notifications when required.
• Support client communication related to compliance or regulatory interpretation

Leadership & Strategy:

• Lead QA/RA team and coordinate with Lab Director and Executive team.
• Conduct yearly performance review and define goals for team members.
• Provide QA training to laboratory personnel on quality assurance protocols, regulatory
• compliance, and best practices.
• Establish and monitor quality KPIs and regulatory compliance metrics.

General Duties:

• Approve all vendors used for lab, cleaning or sanitation in timely manner
• Review all documents in timely fashion.
• Conduct management review meeting on annual basis.
• Maintain all key performance indicators to monitor overall performance of High North
• Laboratories.
• Manage and secure master copies of all methods, SOPs.
• Manage and review temperature and humidity of all equipment’s and rooms and handle any
• excursions in scientific way.
• Other tasks as assigned by CEO and President/COO.

Qualifications

Skills, Qualifications and Experience:

• University degree or College diploma in Cannabis, Quality Assurance, Laboratory technician.
• 5+ years of Quality Assurance experience in an ISO/GMP environment.
• Strong knowledge of ISO 17025 and experience leading a lab through a ISO 17025 audit.
• The ability to manage, motivate others, work well within a team, and lead the lab/QA team to
• achieve objectives.
• Strong work ethic, showing initiative, and following through on commitments.
• Proficiency in using Microsoft Office Suite, LIMS, excel, database user interfaces, and query
• software.
• Effective time management and communication skills. Meticulous document review skills.
• Demonstrated strong knowledge of GMP requirements.

Requirements: 

• Must be able to reliably commute to or relocate to Woodbridge, ON, before starting work
• Does NOT require sponsorship to work in Canada
• Minimum 3 years working in Quality Assurance in an ISO/GMP regulated environment
• Minimum 2 years working in a management position with at least 2 direct reports. 
• Minimum 5 years of Quality Assurance experience 
• Minimum 2 years of Regulatory Affairs experience. 

Additional Requirements:

• Candidate may be required to pass a background check, education/employment verification

Benefits:

• Casual dress
• Company events
• Dental care
• Employee free snack program 
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program
• Ability to commute/relocate:

Additional Information

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes. 

This posting is for a current vacancy and the successful candidate will start as soon as possible.

Disclaimer: Salary information posted on sites other than the official careers page does not reflect the organization’s compensation and may represent estimated ranges provided by third-party job boards. The organization offers competitive wages and a comprehensive total rewards package, which will be discussed during the interview process.

NO AGENCIES, CALLS OR EMAILS PLEASE

Compensation: N/A to 80000 (CAD) (YEARLY)