Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A high school diploma or General Educational Development credential with up to three years of relevant experience, or an equivalent combination of education and relevant experience.
Mobility sufficient to drive to and participate in meetings at clients’ homes and community facilities, which may not meet Federal accessibility standards for disabled individuals.
Mobility sufficient to work in an office environment.
Manual dexterity sufficient to operate office equipment, including machines.
A valid New York State driver’s license.
New York State Central Registry clearance.
Responsibilities
Facilitate transportation for homeless individuals and families residing in hotels.
Conduct initial diversion and intake screening before contacting 211 to verify homelessness eligibility.
Support quarantine placement of individuals and families with COVID-19 in Department of Social Services-contracted hotels.
Respond to incoming calls from clients and providers.
Complete diversion screening with walk-in clients before calling 211 to confirm homelessness eligibility.
Pick up clients and transport them to the appropriate shelter as determined by 211 or the Department of Social Services.
Support COVID-19 quarantine through proper documentation before clients enter their hotel placement.
Help with placement and transportation to quarantine, provide food and hygiene items, and ensure that clients understand hotel rules.
Transport meals and food packages to families staying in hotels as needed.
Work with designated hotel agencies and shelters to provide a warm client handoff.
Maintain and update transportation logs and documentation through shift notes.
Communicate with other shift Program Associates, Caseworkers, and administrative staff as needed.
Ensure adequate staffing is in place before leaving a shift.
Observe all safety rules and regulations, including the use of personal protective equipment.
Desired Qualifications
Experience working with homeless populations.
Overview
Thrive and Change Lives
At Catholic Charities over 70% of our managers were promoted from within!
We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!
Flexible Work Schedules
Remitted Tuition
Professional Development
Competitive Pay and Work Life Benefits
Professional Supervision and Coaching
Recognition and Appreciation Programs
Opportunities for Growth and Promotion
Responsibilities
The Family Support Program Associate will help facilitate the transport of homeless individuals and families residig in hotels. Conduct initial diversion/intake screening prior to contacting 211 to verify homelessness eligibility of individuals and families. Support the quarantine placement of COVID individuals and families in DSS-contracted hotel. They will respond to all incoming calls from clients and/or providers, complete a diversion screening with walk-in clients prior to calling 211 to confirm homelessness eligibility. Pick up clients and transport them to the appropriate shelter as determined by 211/DSS. Support quarantine of COVID clients through proper documentation prior to their hotel. Help with placement, transportation to quarantine, and providing food, hygiene items, and ensure that clients know the hotel rules. The Homless Program Associate will transport meals/food packages to families staying in the hotels, as needed. They will work with designated hotel agencies/shelters to provide a warm client hand off. Maintain and update transportation logs and documentation via shift notes Communicate with other shift Program Associates/Caseworkers/admin as needed while ensuring there is adequate staffing prior to leaving a shift. Observes all safety rules and regulations including use of personal protective equipment.
This position pays $18/hour. This is a full-time position.
Qualifications
Education and/or Experience Required at Entry:
H.S. Diploma or G.E.D. with up to three (3) years relevant experience or an equivalent combination of education and relevant experience.
Experience working with homeless population preferred.
Working Conditions and Environment/Physical Demands:
Mobility sufficient to drive to and participate in meetings at client’s homes and/or community facilities which may not meet Federal accessibility standards for disabled individuals.
Mobility sufficient to work in an office environment. Manual dexterity sufficient to operate office equipment including machines.
Licenses/Certificate/Clearances:
Valid N.Y.S. Driver’s License,
N.Y.S. Central Registry clearance.
Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives.
Catholic Charities of Onondaga County is an Equal Opportunity Employer