New Patient Coordinator - Urologic Institute

Summary

Under the general supervision of the Assistant Practice Manager/Manager, this person performs a variety of clerical and data management functions in support of new patient registration, coordination of all welcoming responsibilities, chart preload, scheduling and other patient care coordinator duties. The position will require excellent customer service knowledge and skills, proven patient care coordination performance and advanced knowledge of CHMG operating systems and fundamental understanding of services offered. The position requires minimal supervision, initiative to develop workflows and independent management of workload.

Education

High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.

Certification, Registration & Licensure

None required.

Experience

Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.

Computer proficiency in EMR, Registrations software, Microsoft Office and other practice-based applications.  Strong customer service skills: Ability to problem solve; Solid oral and written communication skills; Strong organizational skill set.

Responsibilities

• Greets and services all new patient calls seeking a provider and establishing care in the practice.

• Interview and screen new patient (s) for convenient CHMG practice location and timely access based on medical needs.

• Preloads and coordinates medical records in the patient’s new chart, including serving as a liaison with HIMS to assure that the provider has accurate medical information.

• Works independently to foster critical thinking, superior customer service skills and provide a warm welcome to all new patient inquiries and requests.

• Coordinates multiple aspects of scheduling the appointment with the appropriate provider and supports a culture of “yes” to promote a patient centered medical home.

• Other responsibilities of Patient Care Coordinator.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne pathogens.

The noise level in the work environment is usually moderate.