FX Operations Analyst - Settlements/Investigations

Overview

Connecting clients to markets – and talent to opportunity.  With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.  Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. 

Business Segment Overview - Payments: A Swift-accredited service bureau and member, our Payments division provides NGOs, institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.  

StoneX, including its subsidiaries, provides clients across the globe with a comprehensive array of customized financial services and tools to help them protect their margins and manage volatility. A pioneer in specialized financial services, we open markets for clients underserved by other financial institutions with insight, guidance and transparency.

Responsibilities

• Ensure that all applicable Settlements processes are run on a suitable cadence to ensure payments are processed as quickly and effectively as possible, and risks and deviations affecting successful payment execution are identified and remedied.
• Support all types of Nostro break and post settlement issues as quickly and effectively as possible in accordance with daily/weekly allocations. Types of Investigation include Non-Receipts, Returns, Failed/unaffected Payments, Unknown debits, Beneficiary claims non-receipt.
• Generation and approval for all outgoing SWIFT messages issued to resolve cases.
• Clear concise communication and the ability to act proactively to emerging situations to ensure effective operations. Where situations occur that have a detrimental impact to the business of to customers, this should be quickly communicated to Senior Management.
• Build and maintain relationships with our correspondent banks as needed.
• Oversight of the teams group email box and to ensure that all items are followed up by the respective team members
• To ensure the team prioritize all high risk and sensitive cases (in examples VIP’s, large amounts)
• To assist with troubleshooting complex or ageing investigations cases, engaging business and customer stakeholders as needed to deliver a timely and successful resolution.
• Helping in and facilitating transitions concerning new procedures, new systems or new deal flows. 
• Maintaining the Desk Notes so that all processing exceptions are detailed on one central location.
• Where applicable you will also support testing where needed to deliver tactical or strategic enhancements out of business hours.
• Identify opportunities, diagnose issues, recommend and document solutions that deliver quality, flexibility or cost improvements using best practice methodologies.
• To comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. 

Qualifications

To land this role you will need:

• Graduated professional in areas related to Admin and/or Finance.
• Excellent customer service, communication, and interpersonal skills.

What makes you stand out: 

• Experience within a foreign exchange operations team.
• Ability to work accurately in a pressurized environment within stringent deadlines.
• Knowledge of SWIFT standards (Payment Messages MT103,199,202 and Pacs equivalents, Investigations Messages MT195,196,199 and Confirmations MT300).
• Strong team player.

Working environment:

• Full time (Monday to Friday), with an indefinite contract.
• Hybrid setting: 4 days in-office and 1 day from home.
• Fast-paced and dynamic environment.

Notice to Recruitment Agencies: Please be advised that any résumé or CV submitted to us without: (i) prior onboarding with StoneX as an approved recruitment partner; and (ii) prior written authorization/instruction from StoneX’s Talent Acquisition Team, will be treated as an unsolicited and unapproved submission. We may, at our discretion, review and consider such candidates; however, no placement fee, referral fee, or any other form of compensation will be payable to the submitting agency if the candidate is subsequently hired, and regardless of the agency’s involvement. Submission of a résumé/CV in these circumstances will be deemed acceptance of these terms, and these terms supersede any the agency seeks to impose on StoneX.