Event Floor Manager

Job Description

We are looking for a capable and service-driven individual to join our team in a leadership role within Conference & Events Operations. In this position, you will ensure the seamless delivery of events by overseeing the planning and preparation process before staff arrival, including staff allocations and a detailed understanding of Event Orders. You will supervise and support the team to uphold consistent service standards, while also delivering hands-on food and beverage service and identifying opportunities to enhance revenue.

Your responsibilities will include liaising with kitchen teams to ensure the quality and presentation of food, maintaining hygiene and legislative standards, and working closely with the Conference and Events Sales team to ensure all client requirements are met. You will manage post-function reporting, invoicing, and contribute to a thorough end-of-day clean-up and equipment check.

A strong focus on guest satisfaction, team morale, and proactive problem-solving is essential, along with a commitment to training and developing team members. You will also be responsible for completing departmental objectives, conducting performance evaluations, and supporting the wider leadership team in achieving operational excellence. This role demands attention to detail, a high level of efficiency, and the ability to lead by example in a fast-paced, guest-focused environment.

Qualifications

You are a passionate Food & Beverage professional with strong attention to detail, exceptional communication skills, and a drive for exceptional service. You thrive in fast-paced environments and bring a proactive, solutions-focused approach to every challenge. Your ability to manage events from planning through to execution ensures clients return time and again. You have several years of experience in a Conference & Events or F&B managerial role and are looking to grow your career in hotels and hospitality

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels