Lago

Open-source API-first metering and billing platform

Operations Coordinator / VA - Cleaning Company

Business OperationsConfirmed live in the last 24 hours

Full-time$8 - $12 /hr

About the Job

Requirements

At least 2 years of experience in operations, customer service, or virtual assistant roles.
Advanced written and spoken English proficiency at B2–C1 level.
Experience using scheduling or customer relationship management systems; Jobber is preferred.
Strong organizational and multitasking skills.
Ability to work independently and manage multiple communication channels.
Strong emotional intelligence and de-escalation skills.
Full-time availability aligned with U.S. business hours.
Experience using LeadTruffle for lead management, Jobber for scheduling and job management, Facebook, and Google Business Profile.
Advanced experience with text and email communication platforms.

Responsibilities

Monitor the LeadTruffle dashboard throughout the day.
Respond immediately to new inquiries and convert leads into booked estimates.
Ensure no inquiries are missed across Thumbtack, Google, the website, and referrals.
Respond quickly and professionally to calls, texts, and emails.
Send invoices within 24 hours of job completion and follow up with new customers within 48 hours.
Generate 3–5 new five-star Google reviews per week and handle complaints calmly and with a solution-oriented approach.
Maintain the schedule 1–2 weeks in advance and audit daily visits for accurate team assignments, durations, notes, and travel time.
Manage call-offs, rescheduling, weather disruptions, and scope changes.
Ensure accurate clock-in and clock-out tracking.
Post twice weekly on Facebook and Google Business Profile and engage in local homeowner Facebook groups.
Serve as a communication bridge between cleaners and customers, coach privately, praise publicly, and uphold quality standards while protecting team morale.
Document and improve operational processes and reduce escalations through system improvements.

Desired Qualifications

Experience in the home services industry.
Direct experience with Jobber.
Experience generating online reviews.
Startup or early-stage company experience.
Process improvement and standard operating procedure documentation experience.
Local community engagement experience.

Operations Coordinator/ VA (Cleaning Company)

Lago · Bogotá, Colombia (Remote) · Full-time · Posted 2026-02-25

Workplace: remote

Department: Operations

Description

Job Title: Operations Coordinator / VA

Industry: Home Services

Work Mode: Remote- LATAM

Employment Type: Full-Time | Contractor

Target Start Date: March 2, 2026

Compensation: $8–$12 USD/hour (based on experience)

About Us

We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.

We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.

Role Overview

The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.

This is a high-ownership role focused on:

Speed-to-lead management
Customer communication
Scheduling & operations coordination
Review generation & local marketing presence
Supporting and coordinating the cleaning team

This is not a task-based VA role, it requires independent decision-making and strong operational judgment.

Key Responsibilities

Lead Management & Conversion

Monitor LeadTruffle dashboard throughout the day
Respond immediately to new inquiries
Convert leads into booked estimates
Ensure no missed inquiries across Thumbtack, Google, website, and referrals

Customer Experience

Respond quickly and professionally to calls, texts, and emails
Send invoices within 24 hours of job completion
Follow up with new customers within 48 hours
Drive 3–5 new 5-star Google reviews per week
Handle complaints calmly and solution-oriented

Scheduling & Operations (Jobber)

Maintain schedule 1–2 weeks in advance
Audit daily visits for accuracy (team assignments, duration, notes, travel time)
Manage call-offs, rescheduling, weather disruptions, scope changes
Ensure accurate clock-in/clock-out tracking

Marketing & Brand Visibility

Post twice weekly on Facebook and Google Business Profile
Engage in local homeowner Facebook groups
Drive consistent review generation

SOP Development

Serve as communication bridge between cleaners and customers
Coach privately, praise publicly
Uphold quality standards while protecting team morale

Team Support

Document and improve operational processes
Reduce escalations through system improvements

Requirements

2+ years experience in operations, customer service, or virtual assistant roles
Advanced English proficiency (written and spoken) (B2-C1)
Experience using scheduling or CRM systems (Jobber preferred)
Strong organizational and multitasking skills
Ability to work independently and manage multiple communication channels
Strong emotional intelligence and de-escalation skills
Full-time availability aligned with US business hours
Experience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business Profile
Advance experience with text & email communication platforms

Nice-to-Haves

Experience in home services industry
Direct Jobber experience
Experience generating online reviews
Startup or early-stage company experience
Process improvement & SOP documentation experience
Local community engagement experience

Success Metrics

Zero missed leads
95% month-over-month client retention
3–5 new 5-star Google reviews weekly
Clean schedule with zero double bookings
High team morale and accountability
Consistent weekly marketing execution

Benefits

Remote Work: Work from anywhere—our team is global, and we value work-life balance.
Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.

Apply

Apply at Lago

About the Company

Lago

Open-source API-first metering and billing platform

Lago provides an open-source, API-first platform for metering and usage-based billing designed for complex pricing models. It processes high-volume event data to handle real-time metering, subscription management, entitlements, credits, invoicing, and revenue analytics, and integrates with Stripe, CRMs, and ERPs; it is the central billing logic, not a payment processor. Lago differentiates itself with an open-core model (free AGPLv3 self-hosted) plus paid cloud and premium self-hosted deployments, offering transparency and control to reduce vendor lock-in. Its goal is to help AI, SaaS, and API-first businesses monetize complex pricing at scale with a flexible, scalable billing infrastructure.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2024

Recently Posted Jobs

Explore more opportunities at Lago

See more jobs