Malama Health

Doula-led, tech-enabled maternal care platform

Outreach and Enrollment Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

Bilingual Spanish proficiency, spoken and written.
At least 2 years of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles.
Comfort working from a call script while adapting tone and approach to the person being contacted.
Strong phone presence, communicating clearly, warmly, and persuasively without being pushy.
Organized and detail-oriented, with reliable logging of outreach activity and follow-ups.
Comfortable with high call volume and repetitive outreach cadences.
Comfortable using outreach and customer relationship management tools, Google Workspace, Slack, and similar platforms.

Responsibilities

Reach out to individuals who signed up via the app or completed a Jotform, following up within service-level agreements to engage them.
Execute structured outbound follow-up cadences to re-engage members who have not responded.
Use call scripts tailored to each lead's context, such as source, stage, and program eligibility, ensuring consistent and relevant messaging while adapting tone and approach.
Verify coverage using insurance portals and collect basic eligibility information, including pregnancy or postpartum status.
Determine program eligibility and guide members through intake steps, including helping complete questionnaires when needed.
Gauge interest in care navigation services and guide interested individuals through enrollment steps.
Support ineligible members with alternative resources, such as doula matching, basic resource referrals, and navigation.
Respond to prospective members' questions about the program and address concerns that may be barriers to enrollment, including in sensitive situations.
Assist with administrative steps to activate newly enrolled members into programs, including scheduling and confirming next-step appointments such as a New Mother Visit.
Accurately and promptly log outreach attempts, call outcomes, and enrollment status in the EHR and internal tracking tools, following HIPAA-aligned practices to protect member privacy.
Partner with care managers and the broader team to ensure smooth handoffs of newly enrolled members.
Follow up with referring providers and partners as needed to share enrollment status and next steps.

Desired Qualifications

Healthcare experience.
Experience working with protected health information and HIPAA-aligned practices.
Experience with EHR documentation and high-volume outreach queues.

Outreach & Enrollment Coordinator (Bilingual - English/Spanish)

Malama Health · United States (Remote) · Full-time · Posted 2026-08-21

Workplace: remote

Description

Malama leverages the best of technology and people to deliver exceptional care — we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers, improving health outcomes for mom and baby.

Our model is built on culturally congruent, trauma-informed care — meeting members where they are: in their homes, clinics, and communities. We've raised $9.2M in funding to date and are on target to hit profitability this year. Our mission is to improve pregnancy-related outcomes, beginning with conditions that disproportionately affect historically underserved groups.

We’re hiring a full-time, bilingual Outreach Coordinator (Spanish) to support Malama’s member outreach and enrollment operations. This role is the front door for many members: responding to inbound inquiries, executing structured outbound follow-ups, screening for eligibility, and coordinating warm handoffs into care navigation. This is a non-physician, non-licensed role and does not include independent medical decision-making authority.

Requirements

Role & Responsibilities

Conduct Ongoing Outreach: Reach out to individuals who have signed up via the app or completed a Jotform, following up within SLA to engage them. Execute structured outbound follow-up cadences to re-engage members who haven't responded.

Deliver Script-Based Outreach Calls: Use call scripts tailored to the specific context of each lead (e.g., source, stage, program eligibility) to ensure consistent, relevant messaging — while adapting tone and approach based on who you're speaking with.

Screen for Eligibility: Verify coverage using insurance portals and collect basic eligibility information (e.g., pregnancy/postpartum status). Determine program eligibility and guide members through intake steps, including helping complete questionnaires when needed.

Assess Interest and Drive Enrollment: Gauge interest in Malama's care navigation services and guide interested individuals through the enrollment steps. Support members who aren't eligible with alternative resources (e.g., doula matching, basic resource referrals & navigation).

Respond to Member Inquiries: Field questions from prospective members about the program and address concerns that may be barriers to enrollment, communicating clearly and compassionately, including in sensitive situations.

Support Program Activation: Assist with the administrative steps needed to activate new members into Malama's programs once they've enrolled, including scheduling and confirming next-step appointments (e.g., New Mother Visit).

Document Outreach Activity: Log all outreach attempts, call outcomes, and enrollment status accurately and in a timely manner in Malama's EHR and internal tracking tools, following HIPAA-aligned practices to protect member privacy.

Collaborate with the Care Team: Partner with care managers and the broader team to ensure a smooth handoff of newly enrolled members, and follow up with referring providers and partners as needed to share enrollment status and next steps.

Requirements

Bilingual Spanish (spoken and written)
2+ year of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles (healthcare experience preferred)
Comfortable working from a call script while adapting tone and approach based on who you're speaking with
Strong phone presence — clear, warm, and persuasive without being pushy
Organized and detail-oriented; reliable in logging outreach activity and follow-ups
Comfortable with high call volume and repetitive outreach cadences
Mission-driven — passionate about maternal health and helping people access care and close equity gaps
Comfortable using outreach/CRM tools, Google Workspace, Slack, and similar platforms

Preferred

Experience working with Protected Health Information (PHI) and HIPAA-aligned practices
Experience with EHR documentation and high-volume outreach queues

Benefits

$20-24/hour + performance bonus
Health and other benefits

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Apply at Malama Health

About the Company

Malama Health

Doula-led, tech-enabled maternal care platform

Malama Health provides doula-led, tech-enabled maternal care for high-risk pregnancies focused on Medicaid, delivered through a hybrid model of digital tools plus in-person and virtual support from pregnancy to 12 months postpartum. The product links Doula-Care Navigators with health plans and clinicians via a mobile app for tracking glucose and meals, with data flowing into an EHR-agnostic platform for remote monitoring and escalation. It differentiates itself by combining trained doulas with data-driven care under value-based payments and by integrating social determinants of health to help with housing, food, and other services across a large clinic network. Its goal is to scale accessible, high-quality maternal care that improves outcomes, including reducing progression from gestational diabetes to postpartum diabetes and lowering preterm births and C-sections, while expanding to additional states.

Company size: 11-50
Company stage: Grant
Total funding: $9.3M
Headquarters: Palo Alto, CA
Founded: 2022

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