West Monroe is hiring a Manager with prior consulting project management experience to join our growing Insurance practice in our Chicago office.

West Monroe has been delivering significant value to insurance carriers and brokers for over a decade, particularly through portfolio work for private equity firms and significant work in data, analytics, and AI. After formalizing its insurance practice earlier this year, the practice’s growth comes at a critical time as insurers face historic inflation and claims cost, increased M&A activity, and the pressure to integrate advanced technologies such as AI and machine learning.

In this role you will be responsible for delivering business and technology solutions to Insurance organizations specifically partnering with our clients around customer engagement development, designing and building modern data platforms, identifying areas to leverage automation within claims and contact centers to drive lower administrative costs, and insurance analytics. Our team assists carriers and brokerages uncovering opportunities, developing clear roadmaps, and working toward improved outcomes.

In this role, you will:

• Possess an understanding of the insurance industry and value chain for both carriers and brokerages
• Understand how carriers and brokers leverage use data as a strategic asset to improve risk management, reduce losses, and increase financial value
• Lead and mentor a motivated team of professionals by actively monitoring employee development, performance management, and training
• Solve complex client issues and act as their change agents by overseeing the overall project(s), with ultimate responsibility for success or failure of the engagement.
• Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans
• Create work plans, pricing estimates, and risk assessments for projects

What You’ll Need To Succeed

• Prior consulting experience as a Manager, minimum of 1 year as a Manager +
• Depth in the Insurance value chain and a perspective on where the industry is headed in the future
• Strong background working within the insurance industry, specifically with customer relationship strategies, technology modernization, and operations transformation
• Excellent leadership, organizational, verbal and written communication skills
• Willingness to travel
• A commitment to inclusion and diversity, and openness to new ideas and perspectives