Automation & Change Business Analyst Associate

Are you ready to take your career to the next level in a dynamic and innovative environment? Do you have a passion for data and a knack for problem-solving? Join our forward-thinking Tax Business Change team within the Client Tax Operations Utility at JPMorgan. We are on a mission to revolutionize tax services, maximizing our clients' investment income through cutting-edge solutions.

As a Automation & Change Business Analyst Associate within our global tax services team, you will be instrumental in managing and optimizing tax services data, ensuring the accuracy and integrity of client and tax entitlement information. You will be a key player in providing tax technical support for business-promoted change programs, aiding us in achieving our strategic objectives and enhancing our operational tax services. Leveraging your data analytical skills and deep understanding of our tax services, you will work with teams worldwide to promote significant change and innovation. You will take on the role of a ‘Citizen Developer’, leading the Intelligent Automation agenda, and delivering low-code process improvements that enhance our operations. This role offers you the opportunity to make a real impact, influence technology enhancements, and be part of a team that values innovation and growth on a global scale.

Embrace the role of a ‘Citizen Developer’ as you champion the Intelligent Automation agenda, delivering low-code process improvements that elevate our operations. This is your chance to make a tangible impact, influence technology enhancements, and be part of a team that values innovation and growth on an international stage.

Job responsibilities

• Provide technical support for strategic business change and data engineering programs.
• Lead proactive enhancements of tax services and data through Intelligent Automation solutions.
• Promote and implement improved operating procedures and robust data controls.
• Analyze and present business-critical data elements to team members and stakeholders.
• Collaborate with colleagues in Client Tax Operations, Product Development, Product Management, and Technology partners across various global locations.
• Conduct root-cause analysis of recurring data or procedural issues.
• Identify, escalate, and participate in the resolution of risk incidents.
• Actively support utility and site people agenda and wellbeing initiatives.
   

Required qualifications, capabilities, and skills

• Demonstrated knowledge of operational tax or data analytics within financial services, specifically in global custody or investment banking.
• Data visualization experience turning raw data into Tableau Dashboards
• Proven ability to articulate ideas, concepts, and procedural changes to clients and stakeholders, showcasing process improvement experience.
• Successful internal and external communication and problem-solving experience.
• Proven experience in environments where risk awareness and accuracy are critical within strict deadlines.

Preferred qualifications, capabilities, and skills

• Strong technical mindset with experience in Advanced MS Excel and Low Code applications such as Alteryx and Python