Full-Time
Sr. Site Reliability Engineer II
Posted on 9/10/2024
Smarsh
1,001-5,000 employees
Cloud-based archiving and compliance solutions
Compensation Overview
$140k - $160kAnnually
Senior
Portland, OR, USA
Hybrid position in Portland.
- Minimum 7+ years industry experience.
- BS in CS or equivalent combination of education and experience.
- Strong experience operating Kubernetes in production environments – EKS Anywhere is preferred
- Experience with middleware systems (Kafka, AMQ, Redis, Memcache, etcd)
- Experience managing CI/CD systems (Flux, Concourse)
- Experience deploying and/or operating Observability stack (Splunk, Datadog, Grafana)
- Experience with large scale systems
- Familiarity with working with PostgreSQL and MongoDB
- Background working in a multi-platform environment (Linux, Windows)
- Familiarity of programming/scripting languages (ie. Python, Bash, PowerShell, Go, etc.)
- Familiarity with Agile/Scrum/Kanban methodologies
- Strong interpersonal skills with a can-do attitude and sense of urgency for a high growth/fast paced environment
- Curious mind, wanting to learn new technologies and share with others.
- The ability to think outside of the box to resolve issues and create solutions.
- Help define technology choices, best practices and process for the team.
- Develop and maintain documentation standard for the team.
- Develop new tools and libraries for broader use by SaaS Operations and Engineering teams. Enable engineering teams to discover and understand problems quicker.
- Work with product architects and make suggestions for architectural changes and design platform component roadmaps.
- Act as a subject matter expert (SME) for components and functions desired. Develop the skill as required, to become SME for components in need.
- Assist engineering teams in deep troubleshooting and application code review to find opportunities to improve performance and scalability.
- Work closely with Engineering and peer SRE teams to design and use Smarsh coding standards and best practices.
- Respond to incidents coordinated by SRE and Incident Response teams. Act as a Incident Commander during incidents.
- Participate in escalation and off-hours on-call schedule.
- Adopt and embrace qualities of an SRE as defined in the team charter. Help set them for the rest of the team.
- Mentor and train junior members of the team. Design training curriculum for the team.
Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-based archiving system that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps clients meet complex security, data privacy, and regulatory requirements. Smarsh differentiates itself from competitors by offering a context-aware and extensible archive that caters to both large enterprises and smaller organizations, ensuring compliance with evolving regulations. Their goal is to help businesses efficiently manage their communication data, identify risks, and focus resources effectively, while also supporting remote workforces through integrations with popular communication tools like Microsoft Teams.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$42.4M
Headquarters
Portland, Oregon
Founded
2001
Simplify's Take
What believers are saying
- Smarsh's acquisition of CallCabinet expands its offerings into the voice compliance market.
- The new Costa Rica office enhances global support with skilled local talent and time zone advantages.
- Partnership with Verizon simplifies mobile compliance procurement, increasing market penetration.
What critics are saying
- Integration challenges with CallCabinet's technology could disrupt operations if not managed well.
- The EU's AI Act may require significant adjustments to Smarsh's AI-driven solutions.
- Expansion into Latam may expose Smarsh to geopolitical and economic instability.
What makes Smarsh unique
- Smarsh offers a cloud-native, context-aware, and extensible archive for communication data.
- The company serves 9 of the top 10 banks with tailored compliance solutions.
- Smarsh's Connected Capture for Microsoft Teams supports remote workforces with integrated compliance tools.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
Stock Options
401(k) Company Match
Employee Assistance Programme
Wellness Program
Adoption Assistance
Group Income Protection
Group Life Assurance
Maternity Leave
Paternity Leave
Workplace Pension Scheme
Monthly Wellness Allowance
Company Bonus
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↓ -1%Smarsh®, the global leader in communications data and intelligence, today announced that it has acquired CallCabinet, a pioneer in cloud-native compli
For the second year, Smarsh Inc. has been named a Category Leader in the Chartis RiskTech Communication Surveillance Quadrant.
New office in Costa Rica's Ultra Park technology hub will enhance support for global customersPORTLAND, Ore., Aug. 28, 2024 /PRNewswire/ -- Smarsh®, the global leader in digital communications data and intelligence, today announced it has continued its global expansion with the opening of a Costa Rica office, its sixth Center of Excellence.The new office, located in the prominent Ultra Park technology hub in Heredia, enables Smarsh to unlock access to local talent that will better support its global customers, including 19 of the top 20 global financial institutions. Selected for its highly skilled technology talent and proximity to other global companies like Amazon, Intel and Microsoft, the Costa Rica Center of Excellence is strategically important for the company to scale functions requiring advanced technical training."The establishment of our Costa Rica office marks a pivotal step in our strategy for sustained growth and global presence," said Smarsh CEO Kim Crawford Goodman. "By tapping into the vibrant ecosystem Costa Rica offers, we are positioning ourselves to enhance our operational capabilities and service offerings, ensuring we remain at the forefront of our industry. This move is about laying the groundwork for the future – where Smarsh leads the way in transforming how businesses use their communications data to protect the truth and prevent risk."Smarsh, which has offices in the U.S. as well as in EMEA and APAC, views Costa Rica as crucial to its operational execution and delivery due to:Strong local talent with more than 45,000 technology specialists and engineers known for their innovation and high-quality work.Time zone advantages that will help Smarsh's global support team provide around-the-clock service to its customers.Spanish and Portuguese language expertise that will ensure Smarsh's global support team continues to offer on-location, multi-language customer service."The opening of our Costa Rica office is not just a testament to Smarsh's commitment to global expansion, but a pledge to our customers around the world," said Smarsh Chief Customer Officer Rohit Khanna
The European Union’s AI Act came into force Thursday (Aug. 1), establishing the world’s first comprehensive regulatory framework for artificial intelligence and setting new compliance standards for businesses worldwide. The EU adopted the rules earlier this year after negotiations that gained urgency following the 2022 debut of ChatGPT. The chatbot’s capabilities highlighted the potential and risks of generative AI systems, which can produce human-like text, images and other content. The new law classifies various types of AI based on risk and imposes different requirements and obligations on “limited risk” and “high risk” AI systems
Smarsh integrates with OpenAI's ChatGPT Enterprise Compliance API.