Full-Time

Sr. Site Reliability Engineer II

Posted on 9/10/2024

Smarsh

Smarsh

1,001-5,000 employees

Cloud-based archiving and compliance solutions

Compensation Overview

$140k - $160kAnnually

Senior

Portland, OR, USA

Hybrid position in Portland.

Category
DevOps & Infrastructure
Site Reliability Engineering
Required Skills
PowerShell
Datadog
Bash
Kubernetes
Agile
Python
Apache Kafka
Postgres
Redis
MongoDB
SCRUM
REST APIs
Splunk
Linux/Unix
Requirements
  • Minimum 7+ years industry experience.
  • BS in CS or equivalent combination of education and experience.
  • Strong experience operating Kubernetes in production environments – EKS Anywhere is preferred
  • Experience with middleware systems (Kafka, AMQ, Redis, Memcache, etcd)
  • Experience managing CI/CD systems (Flux, Concourse)
  • Experience deploying and/or operating Observability stack (Splunk, Datadog, Grafana)
  • Experience with large scale systems
  • Familiarity with working with PostgreSQL and MongoDB
  • Background working in a multi-platform environment (Linux, Windows)
  • Familiarity of programming/scripting languages (ie. Python, Bash, PowerShell, Go, etc.)
  • Familiarity with Agile/Scrum/Kanban methodologies
  • Strong interpersonal skills with a can-do attitude and sense of urgency for a high growth/fast paced environment
  • Curious mind, wanting to learn new technologies and share with others.
  • The ability to think outside of the box to resolve issues and create solutions.
Responsibilities
  • Help define technology choices, best practices and process for the team.
  • Develop and maintain documentation standard for the team.
  • Develop new tools and libraries for broader use by SaaS Operations and Engineering teams. Enable engineering teams to discover and understand problems quicker.
  • Work with product architects and make suggestions for architectural changes and design platform component roadmaps.
  • Act as a subject matter expert (SME) for components and functions desired. Develop the skill as required, to become SME for components in need.
  • Assist engineering teams in deep troubleshooting and application code review to find opportunities to improve performance and scalability.
  • Work closely with Engineering and peer SRE teams to design and use Smarsh coding standards and best practices.
  • Respond to incidents coordinated by SRE and Incident Response teams. Act as a Incident Commander during incidents.
  • Participate in escalation and off-hours on-call schedule.
  • Adopt and embrace qualities of an SRE as defined in the team charter. Help set them for the rest of the team.
  • Mentor and train junior members of the team. Design training curriculum for the team.

Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-based archive that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps businesses meet complex security, data privacy, and regulatory requirements. Smarsh differentiates itself from competitors by offering a context-aware and extensible platform that caters to both large enterprises and smaller organizations, with a focus on scalability and security. Their goal is to help clients navigate compliance challenges and efficiently manage communication data, ultimately reducing risks and ensuring adherence to evolving regulations.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$42.4M

Headquarters

Portland, Oregon

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Smarsh's acquisition of CallCabinet expands its offerings into the voice compliance market.
  • The new Costa Rica office enhances global support with skilled local talent and time zone advantages.
  • Partnership with Verizon simplifies mobile compliance procurement, increasing market penetration.

What critics are saying

  • Integration challenges with CallCabinet's technology could disrupt operations if not managed well.
  • The EU's AI Act may require significant adjustments to Smarsh's AI-driven solutions.
  • Expansion into Latam may expose Smarsh to geopolitical and economic instability.

What makes Smarsh unique

  • Smarsh offers a cloud-native, context-aware, and extensible archive for communication data.
  • The company serves 9 of the top 10 banks with tailored compliance solutions.
  • Smarsh's Connected Capture for Microsoft Teams supports remote workforces with integrated compliance tools.

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Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

401(k) Company Match

Employee Assistance Programme

Wellness Program

Adoption Assistance

Group Income Protection

Group Life Assurance

Maternity Leave

Paternity Leave

Workplace Pension Scheme

Monthly Wellness Allowance

Company Bonus

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

-1%
Business Wire
Feb 5th, 2025
Smarsh Acquires CallCabinet for Major Expansion, Bringing Leading-Edge Technology to the Voice Market

Smarsh®, the global leader in communications data and intelligence, today announced that it has acquired CallCabinet, a pioneer in cloud-native compli

Smarsh
Oct 24th, 2024
Smarsh Is A Category Leader in Communication Surveillance Solutions

For the second year, Smarsh Inc. has been named a Category Leader in the Chartis RiskTech Communication Surveillance Quadrant.

PR Newswire
Aug 28th, 2024
Smarsh Continues Global Expansion With Entry Into Latam

New office in Costa Rica's Ultra Park technology hub will enhance support for global customersPORTLAND, Ore., Aug. 28, 2024 /PRNewswire/ -- Smarsh®, the global leader in digital communications data and intelligence, today announced it has continued its global expansion with the opening of a Costa Rica office, its sixth Center of Excellence.The new office, located in the prominent Ultra Park technology hub in Heredia, enables Smarsh to unlock access to local talent that will better support its global customers, including 19 of the top 20 global financial institutions. Selected for its highly skilled technology talent and proximity to other global companies like Amazon, Intel and Microsoft, the Costa Rica Center of Excellence is strategically important for the company to scale functions requiring advanced technical training."The establishment of our Costa Rica office marks a pivotal step in our strategy for sustained growth and global presence," said Smarsh CEO Kim Crawford Goodman. "By tapping into the vibrant ecosystem Costa Rica offers, we are positioning ourselves to enhance our operational capabilities and service offerings, ensuring we remain at the forefront of our industry. This move is about laying the groundwork for the future – where Smarsh leads the way in transforming how businesses use their communications data to protect the truth and prevent risk."Smarsh, which has offices in the U.S. as well as in EMEA and APAC, views Costa Rica as crucial to its operational execution and delivery due to:Strong local talent with more than 45,000 technology specialists and engineers known for their innovation and high-quality work.Time zone advantages that will help Smarsh's global support team provide around-the-clock service to its customers.Spanish and Portuguese language expertise that will ensure Smarsh's global support team continues to offer on-location, multi-language customer service."The opening of our Costa Rica office is not just a testament to Smarsh's commitment to global expansion, but a pledge to our customers around the world," said Smarsh Chief Customer Officer Rohit Khanna

PYMNTS
Aug 1st, 2024
Companies Assess Compliance As Eu’S Ai Act Takes Effect

The European Union’s AI Act came into force Thursday (Aug. 1), establishing the world’s first comprehensive regulatory framework for artificial intelligence and setting new compliance standards for businesses worldwide. The EU adopted the rules earlier this year after negotiations that gained urgency following the 2022 debut of ChatGPT. The chatbot’s capabilities highlighted the potential and risks of generative AI systems, which can produce human-like text, images and other content. The new law classifies various types of AI based on risk and imposes different requirements and obligations on “limited risk” and “high risk” AI systems

MarTech Cube
Jul 19th, 2024
Smarsh Integrates with OpenAI's ChatGPT Enterprise Compliance API

Smarsh integrates with OpenAI's ChatGPT Enterprise Compliance API.

INACTIVE