Food & Beverage Supervisor
About the job
- A high school diploma or equivalent is required.
- A minimum of 2–3 years of experience in food and beverage or restaurant operations is required, including at least 1 year in a supervisory or lead role.
- Strong knowledge of restaurant service standards, sequence of service, and dining etiquette is required.
- Proven leadership ability and strong communication and interpersonal skills are required.
- The ability to motivate, coach, and guide team members is required.
- Strong organizational and problem-solving abilities are required.
- Proficiency in point-of-sale systems such as MICROS, Aloha, or similar systems and basic Microsoft Office Suite is required.
- A professional appearance and demeanor consistent with luxury resort standards are required.
- Availability to work flexible shifts, including mornings, evenings, weekends, and holidays, is required.
- Supervise daily food and beverage operations, including restaurants, lounges, pool bars, or banquet outlets as assigned.
- Lead and support front-of-house team members to ensure prompt, professional, and attentive service to guests.
- Assist with opening and closing duties and ensure outlets are fully prepared for service.
- Monitor guest satisfaction, respond to feedback, and resolve service issues promptly and courteously.
- Maintain cleanliness, organization, and presentation standards throughout the outlet.
- Ensure team members follow resort service standards, food safety guidelines, and sanitation policies.
- Support staff scheduling, labor management, and daily break coordination based on business needs.
- Assist with team member training, performance feedback, and coaching to enhance service quality.
- Communicate with kitchen, bar, and management teams to ensure seamless operations.
- Support inventory, supply ordering, and cash handling procedures.
- Conduct daily pre-shift meetings to review menu changes, specials, and service expectations.
- Promote a positive work environment focused on teamwork, communication, and guest care.
- Assist with the setup and execution of special events, private dining, and banquets as assigned.
- Uphold the resort’s brand promise through leadership presence, professionalism, and commitment to guest experience.
- An associate or bachelor’s degree in Hospitality Management is preferred.
- ServSafe or TIPS certification is preferred.
About the company
Pyramid Global Hospitality focuses on owning and operating hotel assets by combining investment, asset management, and operating services for both branded and non-branded properties across full-service, select-service, and luxury resort segments. Its offerings include traditional hotel management plus co-investment partnerships, using data-driven strategies and innovative tools to boost performance. The company earns revenue from management fees, investment returns, and improved operational efficiency, aiming to deliver higher financial results for hotel owners. What sets Pyramid apart is its agile, entrepreneurial approach and its ability to create value through both hands-on management and shared investment, aligning incentives with owners to maximize profitability.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Boston, Massachusetts
Founded
N/A
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Simplify's Take
What believers are saying
- August 2026 leadership hires strengthened finance, luxury ops, and food-and-beverage execution.
- July 2026 Naples Bay and June 2026 South Seas expanded managed-room count.
- June 2026 Puerto Rico entry with Henderson Park opens a new Caribbean growth lane.
What critics are saying
- February 2026 data breach exposed employee payroll and SSN data; lawsuits followed.
- Luxury expansion raises execution risk as Dellshire, Mission Inn, and South Seas integrate simultaneously.
- A severe cybersecurity failure or repeat breach destroys owner trust and stalls management wins.
What makes Pyramid Global Hospitality unique
- Benchmark Resorts lets Pyramid operate independent hotels with brand-like centralized systems.
- NEO analytics and integrated procurement support owner returns across 200-plus properties.
- Its co-investment model aligns Pyramid with owners like Henderson Park and San Manuel.
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Benefits
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 30%1 year growth
↑ 30%2 year growth
↑ 29%Pyramid Global Hospitality has appointed several senior leaders to strengthen its expertise across finance, operations, luxury hospitality, and food and beverage. The US-based hospitality management company, which operates over 200 properties across the US, Caribbean, and Europe, named Chris Dunne as chief financial officer. Dunne brings three decades of experience from roles at Atrium Hospitality and IHG Hotels & Resorts. Jenny Zhang joined as corporate vice president of luxury operations, bringing international experience from The Ascott Limited. Thomas Pavlik and Chad Heilesen were promoted to vice presidents of operations for the Benchmark Resorts & Hotels portfolio. Bill McKinney was appointed corporate director of food and beverage, having previously led operations for over 45 hotels in IHG's Luxury & Lifestyle portfolio.
Pyramid Global Hospitality adds Naples Bay Resort & Marina to its portfolio. July 1, 2026 BOSTON, Massachusetts - Pyramid Global Hospitality announced that Naples Bay Resort & Marina in Naples, Florida, has joined its independent collection, Benchmark Resorts & Hotels. Beginning today, Pyramid Global Hospitality will oversee the day-to-day operations of Naples Bay's 85 guestrooms and suites, as well as its residential-style cottages; a 97-slip full-service marina; 31,000 square feet of retail space; three food and beverage venues; nearly 15,000 square-feet of indoor and outdoor meeting and event space; and the private Naples Bay Club that includes three pools, a lazy river, an adult-only swim and relaxation area, a full-service spa, a 2,500 square-foot fitness center, a TopGolf Swing Suite, and a six-court tennis center. "Naples Bay Resort & Marina is a great example of a property benefiting from committed associates and a tailored operational approach," said Warren Fields, Pyramid Global Hospitality's chief executive officer. "Independent properties succeed when they can maintain a clear sense of identity while leveraging sophisticated operational and commercial expertise. We look forward to building on Naples Bay's existing foundation and unique market position as a special resort destination." Set along the waterfront in the heart of Naples, Naples Bay Resort & Marina offers a coastal experience on Fifth Avenue. The property is situated minutes from the Gulf of Mexico. Naples Bay Resort & Marina was acquired in a joint venture between Western & Southern Financial Group and Pyramid Global Hospitality, with Pyramid becoming the operating partner.
Pyramid Global Hospitality opens 208-room Dellshire Resort in Wisconsin. June 11, 2026 WISCONSIN DELLS, WIS. - Pyramid Global Hospitality has opened Dellshire Resort, a 208-room property in Wisconsin Dells within south central Wisconsin. The hotel marks the area's first new-build resort in more than two decades, according to Pyramid. The medieval-themed property features guestrooms and suites as well as Serpent's Bay, an indoor-outdoor aquatic complex with five pool and splash experiences, including an adults-only swim-up bar. The tavern-style Blade & Barrel anchors the five food-and-beverage outlets. Hero's Hall features arcade games and a private party room, while dedicated meeting and event facilities are available for groups and corporate retreats. A 70-foot-long fire-breathing dragon named Golspar welcomes guests at the entrance. Las Vegas-based metal sculptor Kevin Stone created the nearly 17,000-pound structure. The two-story entrance to the property is framed by cathedral-style windows. A compass is inlaid into the lobby floor, and shields are displayed across the stone walls to pay homage to the characters of the Legends of Dellshire Mixed Reality Adventure, the resort's signature attraction. Dellshire Resort is part of Benchmark Resorts & Hotels, a collection of independent resorts and hotels by Pyramid. Rooms start at $200 per night.
Pyramid adds Mission Inn Hotel & Spa to Benchmark portfolio. Reading Time: 2 minutes US: Pyramid Global Hospitality has added The Mission Inn Hotel & Spa in Riverside, California, to its Benchmark Resorts & Hotels collection following the property's recent acquisition by the San Manuel Investment Authority. The 238-room hotel is a National Historic Landmark and marks the first partnership between Pyramid and the Yuhaaviatam of San Manuel Nation. Pyramid took over management of the property this month and will oversee hotel operations, events and commercial strategy. Originally opened in 1876, The Mission Inn is known for its Mission Revival architecture, historic art collection and annual Festival of Lights event, which has been running for more than 30 years. The property includes 20,000 square feet of event space, eight food and beverage venues and an award-winning spa. Lynn Valbuena, chairwoman of the San Manuel Investment Authority and Yuhaaviatam of San Manuel Nation, said: "We're proud to partner with Pyramid Global Hospitality to continue building on the character and traditions that generations of guests have come to cherish." Warren Fields, CEO of Pyramid Global Hospitality, added: "Each independent hotel is truly a brand of one, requiring a fundamentally different operating mindset. The Mission Inn Hotel & Spa has an incredible legacy and a deep connection to the Riverside community. We will honour that legacy and connection while unlocking new opportunities for the growth of the hotel and its associates. We will focus on aligning with Yuhaaviatam of San Manuel Nation to bring the right mix of insight, resources, and partnership to support the hotel's long-term success." The addition further expands Pyramid's portfolio of independent resorts and hotels across the US, Caribbean and Europe. Highlights: * Pyramid Global Hospitality has added The Mission Inn Hotel & Spa in Riverside, California, to its Benchmark Resorts & Hotels independent collection. * The 238-room Mission Inn Hotel & Spa marks Pyramid's first partnership with the Yuhaaviatam of San Manuel Nation following the property's recent acquisition. * Originally opened in 1876, The Mission Inn Hotel & Spa features Mission Revival architecture, 20,000 square feet of event space and eight dining venues. * Pyramid Global Hospitality will oversee operations, events and commercial strategy at the historic California hotel as part of its growing global portfolio.
Pyramid Global Hospitality takes over management of california's The Mission Inn Hotel. Pyramid Global Hospitality has announced the addition of The Mission Inn Hotel & Spa in Riverside, Calif., to its Benchmark Resorts & Hotels independent collection. The National Historic Landmark marks the first partnership between Pyramid and new property owner San Manuel Investment Authority, an instrumentality of Yuhaaviatam of San Manuel Nation, a federally recognized American Indian tribe and nation, which acquired the property this week. Pyramid assumes management of the 238-room hotel in June, overseeing all operations and commercial strategy, including its spa, 20,000 square feet of event space, eight food and beverage venues and on-site catering. Originally founded in 1876, the property is known for its Mission Revival architecture, art and artifact collections and the Festival of Lights, a more than 30-year holiday tradition. "The Mission Inn is a historic landmark that is deeply woven into the history and identity of downtown Riverside," said Lynn Valbuena, chairwoman of the San Manuel Investment Authority and Yuhaaviatam of San Manuel Nation. "As we look to the future, we're proud to partner with Pyramid Global Hospitality to continue building on the character and traditions that generations of guests have come to cherish, while also elevating the guest experience and offering our support for the local community." "Each independent hotel is truly a brand of one, requiring a fundamentally different operating mindset," said Warren Fields, chief executive officer of Pyramid Global Hospitality. "The Mission Inn Hotel & Spa has an incredible legacy and a deep connection to the Riverside community. We will honor that legacy and connection while unlocking new opportunities for the growth of the hotel and its associates. We will focus on aligning with Yuhaaviatam of San Manuel Nation to bring the right mix of insight, resources, and partnership to support the hotel's long-term success." Benchmark Resorts & Hotels properties are supported by Pyramid's analytics platform NEO, integrated marketing, food and beverage strategy and procurement services.