Hubtype

No-code platform for enterprise chatbots

Technical Customer Success Manager - Customer Success

Customer SuccessPosted on Nov 10

Full-timeRemote in Spain€30k - €45k

About the Job

Requirements

The candidate must be based in Spain and hold a valid working permit or visa.
The candidate must have full professional fluency in English, Spanish, and Catalan, both written and spoken.
The candidate must have 1–3 years of experience in Customer Success, Technical Account Management, Solutions Consulting, or Project Management in a SaaS or technology environment.
The candidate must confidently discuss APIs, webhooks, integrations, JSON, OAuth, and SaaS architectures, and follow technical conversations with engineers. Coding is not required, but the candidate must understand the solution sufficiently to scope, challenge, and explain it.
The candidate must be able to gather, structure, and document technical and functional requirements, identify gaps, and break complex problems into clear deliverables.
The candidate must have a proven track record managing complex delivery projects with multiple stakeholders, timelines, and dependencies, coordinating engineering, product, and client teams.
The candidate is expected to actively design and build AI-powered processes and workflows, automate repetitive work, scale outputs, create reusable prompts and playbooks, and improve team AI maturity; hands-on use of ChatGPT, Claude, Copilot, agents, and automations is required.
The candidate must be able to lead meetings confidently with executives, business owners, and developers, adapting the message to each audience.
The candidate must be comfortable with dashboards and customer KPIs, including adoption, NRR, CSAT, and time-to-value, and use data to drive decisions and conversations.
The candidate must be able to work autonomously in a fast-paced, hands-off, asynchronous environment.

Responsibilities

Own a portfolio of strategic accounts as the main point of contact across the full customer lifecycle.
Lead project delivery by scoping, planning, coordinating internal and client teams, and managing timelines, dependencies, risks, and deliverables.
Run customer discovery sessions to understand business goals, use cases, and technical context.
Translate customer needs into structured requirements for engineering, and explain technical decisions to customers in business language.
Bridge customer needs with Hubtype’s engineering, product, and solutions teams, owning solution delivery without building the solution.
Analyze customer data and project status to identify blockers, anticipate issues, and surface opportunities.
Drive adoption, monitor account health, and identify upsell and expansion opportunities.
Run QBRs, executive reviews, trainings, and workshops with business and technical stakeholders.
Use AI tools for drafting, research, summarization, analysis, documentation, and automation.
Capture customer feedback and feed it into the product roadmap.

Desired Qualifications

Professional-level French.
Experience in conversational AI, chatbots, CCaaS, customer experience, or messaging platforms.
Familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business, or Google RCS.
Ability to read code such as JavaScript, Node.js, or Python to follow engineering work.
Hands-on experience with Postman, Jira, Notion, HubSpot, Salesforce, Looker, or Tableau.
Previous experience in a startup or scale-up.

Technical Customer Success Manager

Hubtype · Barcelona, Spain (Remote) · Full-time · Posted 2026-09-21

Salary: EUR 30,000–45,000

Workplace: remote

Department: Customer Success

Description

At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work.

We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customer's technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teams.

Key responsibilities

Own a portfolio of strategic accounts as their main point of contact across the full lifecycle.
Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables.
Run discovery sessions with customers to understand business goals, use cases and technical context.
Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer.
Act as the bridge between the customer and Hubtype's engineering, product and solutions teams. The CSM does not build the solution but owns its delivery.
Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities.
Drive adoption, monitor account health and identify upsell and expansion opportunities.
Run QBRs, executive reviews, trainings and workshops with both business and technical stakeholders.
Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation.
Capture customer feedback and feed it into the product roadmap.

Requirements

Mandatory to be based in Spain holding a valid Working Permit/Visa.
Mandatory Languages: full professional fluency in English, Spanish and Catalan, written and spoken.
Experience: 1–3 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environment.
Technical understanding: able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures, and to follow technical conversations with engineers. The CSM does not need to code but must understand what's being built well enough to scope it, challenge it and explain it.
Requirements & analysis: strong analytical mindset; able to gather, structure and document technical and functional requirements, identify gaps, and break complex problems into clear deliverables.
Project management: proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teams.
AI-native mindset (Level 3 maturity in Hubtype score): goes beyond using AI tools as a personal assistant. We expect someone who actively designs and builds AI-powered processes and workflows to make themselves and their accounts more efficient, automating repetitive work, scaling outputs, creating reusable prompts/playbooks, and continuously raising the team's AI maturity. Hands-on with ChatGPT, Claude, Copilot, agents and automations.
Customer-facing communication: able to lead meetings confidently with executives, business owners and developers, and to adapt the message to each audience.
Data-driven: comfortable with dashboards and customer KPIs (adoption, NRR, CSAT, time-to-value); uses data to drive decisions and conversations.
Ownership & autonomy: thrives in a fast-paced, hands-off, async environment and gets things done without close supervision.

Nice-to-have / Plus

Additional languages: French at professional level.
Industry experience: background in conversational AI, chatbots, CCaaS, customer experience or messaging platforms.
Channels know-how: familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business or Google RCS.
Code literacy: ability to read code (JavaScript / Node.js, Python or similar) is a plus — not to write it, but to follow what engineering is doing.
Tooling: hands-on with Postman, Jira, Notion, HubSpot, Salesforce, Looker or Tableau.
Environment: previous experience in a startup or scale-up.

Benefits

A role where you'll have lots of room to shine.
Working with amazing people from all over the world, with different cultures, experiences and knowledge.
27 days of holiday per year, plus your birthday, plus a volunteering day, plus bank holidays.
Fully remote policy and very flexible working – we trust you to get the work done.
At Hubtype you’re expected to dedicate 10% of your time to self-improvement in the way you think it’s best for you. Whether it’s through online courses, side projects or reading books, that’s up to you.
Attractive Benefits & Perks Plan, centered in Learning & Development.
Workstation budget for make great work happen at home.

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About the Company

Hubtype

No-code platform for enterprise chatbots

Hubtype provides a platform to create and manage chatbots and other conversational apps that automate customer communication across messaging channels like WhatsApp. It works with a no-code flow builder, a centralized helpdesk for human agents, and integrations with other business systems so teams design flows, connect them to channels, and deploy bots that handle routine queries while escalating complex ones to humans. Hubtype differentiates itself by offering no-code bot design, an integrated helpdesk, and enterprise-ready integrations in one platform, aimed at larger organizations with scalable messaging operations. Its goal is to help enterprises reduce contact-center costs and boost efficiency and customer engagement through automated handling of common questions while maintaining human oversight when needed.

Company size: 11-50
Company stage: Seed
Total funding: $1.1M
Headquarters: Barcelona, Spain
Founded: 2016

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