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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Universal Advisor

Retail & Commercial BankingPosted on Nov 9
Full-timeSan Isidro, PeruIn-person

About the Job

Requirements

  • Be a student in a technical program from the fifth cycle onward, a university program from the ninth cycle onward, or an egresado, bachelor’s graduate, or titled professional in Economics, Accounting, Administration, Engineering, or a related field.
  • Have at least one year of in-person sales experience.
  • Have availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturdays from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive the metal cash container, recount cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers in accordance with bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency purchases and sales, insurance sales, and other transactions.
  • Verify customer identification when processing payments.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses exceeding operating limits or shortages to the Office Deputy Manager.
  • Offer and contract financial products such as cards, loans, installment cash products, and other products on the assigned product list.
  • Keep the customer database up to date with quality information.
  • Plan and manage commercial activities in coordination with the Manager and Deputy Manager to meet product and service targets.
  • Use every opportunity at the teller window or in the lobby to market products and prioritize updating customer information.
  • Conduct ongoing cross-selling by offering complementary products beyond the immediate transaction.
  • Develop a thorough understanding of customers and their needs using available tools.
  • Serve customers comprehensively and with a focus on quality, educating and assisting them in using digital and alternative channels.
  • Manage incidents or complaints responsibly, ensuring quality and prompt responses.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value they contribute.
  • Continuously monitor customer risk to plan and execute recovery actions.
  • Track the PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant matters and the needs of customers in the segment.
  • Evaluate and analyze credit operations and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure proper control of batch transaction processes so they are not left incomplete, such as canceling cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and Retiro Insurance to customers.
  • Conduct commercial actions and campaigns directed at customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances together with the Office Deputy Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Deputy Manager.
  • Inform, issue, cancel, and duplicate debit cards within delegated authority and with the customer’s in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with replenishing cash machines.
  • Perform other duties assigned by the supervisor in response to business needs.

Desired Qualifications

  • Experience handling cash at a financial or banking institution and serving customers directly.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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