Simplify Logo

Full-Time

IT Support Technician

Posted on 7/22/2024

Faire

Faire

1,001-5,000 employees

Online wholesale marketplace for independent retailers

Data & Analytics
Consulting
AI & Machine Learning
Real Estate
Consumer Goods

Junior, Mid

London, UK

Category
IT Support
IT & Security
Required Skills
Communications
Atlassian
Salesforce
Requirements
  • 2+ years in an IT Support role
  • Strong dedication to creating an amazing employee service experience
  • Demonstrated experience managing Macs, SaaS products, and A/V solutions
  • Experience delivering presentations or technical training
  • Excellent organizational skills and attention to detail
  • Understanding of basic networking
  • Demonstrated ability to juggle multiple projects/initiatives simultaneously
  • Comfortable digging into dense, technical details
  • Passion for technology, driven to keep up with the latest trends
  • Strong service orientation and passion for delivering innovative solutions
  • Elite technical troubleshooting ability
  • Excellent written and verbal communications skills
  • Collaborative and team oriented
  • Ability to lift 20kg
  • Ability to travel to Europe, the US, and Canada
  • Ability to work a flexible schedule as needed
Responsibilities
  • Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
  • Field issues and requests from users and troubleshoot technical problems to find solutions
  • Troubleshoot problems with SaaS apps such as Google Workspace, Salesforce, Atlassian, etc.
  • Partner with IT Engineering Teams for advanced troubleshooting and escalations
  • Work with teams across the organization to create an amazing experience for all new hires both in-office and remote
  • Manage software and hardware licenses and services
  • Setup and troubleshoot A/V for conference rooms and collaboration spaces
  • Evaluate existing and upcoming processes, and provide feedback for improvements
  • Anticipate and plan for issues and needs as Faire grows and scales
  • Create high-quality documentation for both colleagues and end users
  • Perform basic network troubleshooting and maintenance

Faire provides an online wholesale marketplace that empowers independent retailers with technology-driven solutions, including data analysis and machine learning. These tools enhance product discovery and sales efficiency, enabling retailers to compete more effectively on a global scale. By prioritizing technological advancement and data-driven strategies, this company fosters a culture of innovation and continuous improvement, which makes it a stimulating workplace for those passionate about leveraging technology to solve real-world business challenges.

Company Stage

Series G

Total Funding

$1.7B

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-6%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Faire's collaboration with Shopify and other major retailers like Target offers employees exposure to high-profile partnerships and innovative market strategies.
  • The company's rapid growth and high valuation, currently at $12.59 billion, indicate strong financial health and promising career advancement opportunities.
  • Working at Faire provides the chance to be part of a dynamic and expanding company that is revolutionizing the wholesale market, similar to how Amazon transformed consumer products.

What critics are saying

  • The high turnover in top leadership positions could lead to strategic instability and affect company morale.
  • Faire operates in a highly competitive market, facing pressure from established giants like Amazon and emerging platforms, which could impact its market share and growth.

What makes Faire unique

  • Faire's focus on B2B wholesale marketplaces sets it apart from traditional e-commerce platforms, providing unique opportunities for small and medium-sized businesses to reach broader audiences.
  • The strategic partnership with Shopify, which named Faire its 'recommended wholesale marketplace,' significantly enhances Faire's credibility and market reach.
  • Faire's rapid geographic expansion and impressive sales milestones, such as reaching $150 million in sales across 15 European markets within six months, highlight its robust growth trajectory.

Benefits

Time off

Parental leave

Daily mindfulness

Annual learning grant

Thoughtfully designed spaces

Fitness & wellbeing benefits

Mental health benefits

Charitable matching

Career planning

INACTIVE