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Kaiser Permanente

Integrated healthcare provider and payer platform

Health Information Management Manager

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeWailuku, HI, USANo salary listedIn-person

About the Job

Requirements

  • A minimum of five years of Health Information Management and/or revenue cycle experience is required.
  • A minimum of two years of supervisory, team leadership, and/or program management experience is required.
  • A bachelor's degree in allied health or health information management, or four years in a directly related field, is required; alternatively, an associate's degree with two years of equivalent Health Information Management management experience is accepted.
  • Registration as a Registered Health Information Technician or Registered Health Information Administrator is required.
  • Experience and knowledge of Health Information Management operations, policies, and regulations are required.
  • Experience conducting training programs is required.
  • Experience with budget management is required.
  • Proficiency in a variety of software applications is required.
  • The ability to coordinate multiple projects effectively, use time-management skills, and exercise independent judgment is required.
  • The ability to adapt to shifting priorities is required.
  • Strong customer service and interpersonal skills are required to communicate effectively with all levels of internal and external management.
  • The ability to work in a labor-management partnership environment is required.

Responsibilities

  • Ensure resolution of routine problems pertaining to department activities.
  • Provide consultative expertise related to health information compliance.
  • Meet organizational objectives and standards for quality care to Health Plan members in accordance with accrediting and governing agency standards.
  • Collaborate with appropriate departments to ensure transfer of information.
  • Collaborate with departments and physicians on mutual goals and objectives in Health Information Management coding and documentation.
  • Manage, coordinate, and provide leadership to the Health Information Management supervisor and staff.
  • Ensure projects are completed on schedule according to established procedures and schedules, and review department performance.
  • Ensure compliance with Health Information Management requirements mandated by The Joint Commission, the National Committee on Quality Assurance, Title 22, the Office of Statewide Health Planning and Development, the Centers for Medicare and Medicaid Services, federal and state laws and regulations, medical staff bylaws, and regional and local policies and procedures.
  • Manage all areas of data integrity, including Health Information Management technicians, minimum necessary clerks, transcription, systems and administrative assistants, and inpatient medical records clerks.
  • Provide financial and utilization data to the director or designee for payroll and non-payroll budget processes.
  • Monitor and supervise transcription, inpatient medical records clerks, systems and administrative assistants, and Health Information Management technicians.
  • Prepare routine and interim reports for medical staff and executives.
  • Implement appropriate revisions to improve quality of work using current performance-improvement methodologies.
  • Represent the department in interdepartmental activities and resolve identified problems with appropriate disciplines in the absence of the department director or designee.
  • Monitor completion-time standards for all discharges.
  • Report medical-record documentation incidents to appropriate interdisciplinary groups and recommend, coordinate, and implement corrective action as appropriate.
  • Collaborate with patient accounting services, business services, and information systems regarding regional requirements for patient information and service outcomes.
  • Monitor operational and system issues and resolve them as required.
  • Evaluate and recommend education and training for technical and clerical staff.
  • Facilitate data-integrity activities and general staff meetings.
  • Develop and implement new and revised policies and procedures specific to department functions.
  • Ensure compliance in areas of accountability, maintain current knowledge of applicable laws, regulations, accreditation and licensing requirements, policies, and procedures, ensure staff compliance, and report or resolve noncompliance issues.
  • Hire, train, supervise, counsel, discipline, and terminate assigned staff as appropriate.
  • Communicate goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.

Desired Qualifications

  • Supervisory experience in a Health Information Management department.
  • Extensive experience with electronic health records and other technological advances in health information and healthcare.
  • A master's degree.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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