Senior Account Manager
Marsh
Senior Account Manager
Marsh
Global insurance brokerage and risk advisory
Senior Account Manager, Employee Health & Benefits
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Account Manager, Employee Health & Benefits at Marsh Agency.
Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what's possible and guide them during every step of their journey.
A day in the life.
As our Senior Account Manager, Employee Health & Benefits, you will manage a dynamic and varied workload that involves balancing client service, compliance, and strategic planning. Their responsibilities include promptly addressing new client inquiries, providing regular status updates, and escalating issues to the Account Executive when necessary. Maintaining strong client relationships is a key focus, achieved through scheduled 30-day check-in calls and ongoing communication with carrier representatives to clarify coverage details, resolve issues, and stay informed about carrier guidelines and legislative changes.
Compliance activities are integrated into daily tasks, such as coordinating Form 5500 filings and advising clients on PCORI fees, Medicare Part D, Section 125, ACA, and COBRA requirements. These efforts are supported by regular meetings with producers and Account Executives to ensure all renewal requirements are met. The Senior Account Manager also oversees enrollment and renewal processes, confirming benefits, rates, and employee contributions, coordinating with benefits administration or enrollment vendors, arranging carrier training for client HR teams, and preparing benefit guides and presentations for open enrollment. They gather claims data and employee feedback to support renewals, request updated proposals from carriers when assigned, and participate in quarterly client calls and prospect meetings. Throughout their work, they identify opportunities to enhance coverage options and collaborate with the Account Executive and marketing team to develop competitive renewal strategies. This role requires a continuous balance of day-to-day service, strategic thinking, and ongoing learning to deliver accurate, compliant, and responsive support as the primary client contact.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
These additional qualifications are a plus, but not required to apply:
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
To learn more about a career at Marsh Agency, check us out our website or flip through recruiting brochure.
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
If you require an accommodation during the application or interview process, please let us know by contacting [email protected].
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Marsh helps organizations manage risk and obtain insurance by acting as a risk adviser and broker, placing coverage with multiple underwriters rather than from a single source. It has grown into a diversified professional services firm that includes Mercer, Guy Carpenter, and Oliver Wyman, all under one holding company. Unlike traditional brokers, Marsh combines risk transfer with advisory and consulting services across insurance, reinsurance, HR, and management consulting. Its goal is to lower clients’ financial risk and total cost of risk by offering integrated risk management and advisory solutions.
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