Full-Time
Member Representative 1
Auto Club Group
AAA membership and travel services
No salary listed
Utica, MI, USA
In Person
Category
 Insurance (1) |
|---|
Required Skills
Sales
Point of Sale (POS)
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
- Demonstrated experience providing high-level customer-focused service.
- Demonstrated competency servicing insurance policies and processing applications, renewals, and amendments.
- Demonstrated competency taking payments and processing monetary transactions.
- Demonstrated competency responding to billing and coverage questions.
- Demonstrated competency promoting insurance, travel, and membership products.
- Demonstrated competency conducting outbound promotional calls for insurance and/or travel.
- Demonstrated competency using computer software applications such as Microsoft Word and Excel and web-based operations.
- Knowledge of insurance and travel terminology.
- Knowledge of general insurance and/or travel regulations.
- Knowledge of underwriting procedures.
- Knowledge of sales regulatory and compliance guidelines.
- Knowledge of travel systems such as Focal Point, View Point, ITT, and AXIS, insurance systems such as PPS, POS, IMS, and IPM, and/or membership systems.
- Ability to communicate effectively verbally and in writing in a work environment.
- Ability to perform mathematical calculations accurately for monetary transactions.
- Ability to work effectively in a team environment.
- Ability to provide professional, efficient, and effective customer service by phone or in person and maintain the workstation and office facility.
- Ability to work irregular hours, including holidays and weekends, which may include community events.
- Ability to work under pressure in a high-volume, fast-paced customer service environment.
- Ability to maintain an appropriate state Property and Casualty license.
Responsibilities
- Service insurance policies and process applications, renewals, and amendments.
- Sell travel, tours, airline tickets, and membership products.
- Provide members with complete travel itineraries, including triptiks, brochures, tour books, maps, and travel and recreation information, in accordance with company and national AAA-approved procedures.
- Provide cashiering services, including accepting insurance, travel, and membership payments; selling tickets and travel money products; processing remittance and depository transfers; and balancing the cash drawer.
- Respond to customer inquiries and refer customers to an agent when appropriate.
- Provide administrative support to travel and insurance agents during peak periods.
- Perform sales processing activities and assist management with basic training of less senior personnel.
- Conduct outbound promotional calls and promote auto club group products and services according to established guidelines.
- Participate in a team environment to promote customer satisfaction and consistent service under the customer service model.
- Receive and resolve member and customer complaints and seek management assistance when necessary.
- Participate in office events that generate revenue, improve member awareness of products, and support local community activities.
Desired Qualifications
- An appropriate state Property, Casualty, Life, Accident, and Health license.
- Travel accreditation such as Disney College of Knowledge, destination specialties, or Certified Travel Associate certification.
- Experience with touring procedures, including developing auto travel routings, marked maps, and triptiks.
- Experience with club and travel promotions, including selling travel, club, and membership products and services.
- Experience promoting Auto Club Group insurance using established guidelines.
- Successful completion of customer service, club and travel, and payment processing training within six months of hire.
Auto Club Group is a regional AAA club providing membership, mobility, insurance, and travel services. The organization offers roadside assistance, insurance, travel planning, discounts, driver services, banking relationships, and member support. It serves AAA members, drivers, travelers, policyholders, families, and communities across its operating states. Its operating model centers on member services delivered through branches, contact centers, roadside networks, digital platforms, insurance operations, and partner channels. Teams work across roadside service, insurance, travel, customer support, sales, technology, finance, and operations. Teams support coordinated daily delivery.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
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