Job Description:

Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and technology to support a superior customer experience. We are actively seeking a talented Finance Technology Services Manager to join our Pacific Life Technology team. This role will report to the AVP, Finance Technology.  The role is ideally based in Newport Beach, CA (hybrid), and works with a diverse group of business and technology leaders ensuring delivery and support services meet the required customer success criteria and technology governing policies. 

This role is crucial in managing technology services across the financial systems landscape that supports our business partners in Accounting Operations, Close & Consolidations, Financial & External Reporting, and Financial Planning & Analysis. You will oversee demand and delivery management with each business process area and supervise both internal personnel and managed service providers to ensure agreed-upon services are delivered. The finance applications under management include Oracle Fusion Cloud Financials ERP, Oracle Cloud EPM, PeopleSoft ERP, Oracle Finance Data Warehouse, and any integrations within the finance systems landscape. This role embraces a continuous improvement mindset to enhance key areas by evaluating the business demands and service metrics, while balancing the technical compliance activities such as patching, upgrades and risk and control management in the finance domain.

As a Finance Technology Services Manager within Pacific Life Technology, you will play a key role in Pacific Life’s growth and long-term success by developing and executing the overall strategy and roadmap for the technology ecosystem that drives service excellence across Pacific Life divisions. Your responsibilities extend beyond managing personnel and services providers – you will also lead the onboarding of enterprise applications and non-technology supported systems into a service management framework providing quality services in a robust and efficient manner. At the core, this role embodies the "One Pacific Life" philosophy, functioning effectively in dynamic environments while ensuring quality service design remains a central tenant of service management at Pacific Life. As a champion of service excellence, you will own and drive best in class service management activities, processes and people across the organization globally. 

How you will make an impact: 

• Set the vision, strategy, and action plan to implement service management practices and improve quality of service for the area of Finance Technology
• Lead the strategic implementation of all managed services in relation to financial applications
• Ensure performance and quality services are in line with best practices and standards on testing, delivery support and quality management, and evaluate emerging trends in CFO functions for potential implementation with vendors
• Champion quality, driving increased efficiency and effectiveness while partnering with enterprise programs to develop service transition strategies, benchmark and monitor performance, and assist teams in solving problems  
• Coach organizations at-scale on how to blend incumbent and vendor delivery models to efficiently cover the system’s support and delivery  
• Ensure software engineering standards and practices related to quality are ingrained in all design and development 
• Prioritize and deliver iteratively in a continuously changing environment 
• Work with technology operations to set or adhere to practices, policies, processes, frameworks to run production operating within risk framework 

The experience you will bring: 

• 10+ years of experience leading best practices in service management  
• Has hands-on prior experience with finance application management and financial processes applying learnings at-scale in leadership role to deliver optimum outcomes
• Experience managing a global team; ability to build, motivate and develop a deeply talented team of quality-minded service providers 
• Strong communication skills: can communicate complex technical concepts and align organization on decisions that will set the tone for support practices, quality, and frameworks at Pacific Life 
• Ability to foster an environment of mutual respect with the shared mission to modernize technology delivery and support
• Sound problem-solving skills: can quickly process complex information and present it clearly and simply 
• Applies expertise as a support and delivery partner using a variety of service management approaches to support, delivery and testing approaches in leadership setting; becoming the status quo for service management quality assurance, and best practices 
• Builds strategy for on-boarding applications from project mode to run, within the confines of budget and service requirements
• Has expertise developing automated end-to-end quality management, as well as knowledge of frameworks and tools such as ITIL
• Experience building out a performance, and service management frameworks to ensure analysis can be provisioned to support assessment on service management 
• Support of SaaS and On-Premise environments, including integration workflow and monitoring controls ensuring services are not degraded over critical periods

What will make you stand out: 

• Experience working in the financial services industry (insurance industry a plus) 
• Extensive knowledge and experience of Service Management principles, methodologies, and tools in Software/SaaS environments on cloud and on-premise
• Implementation experience with cloud-based ERP and EPM applications transforming the finance functions; Oracle Fusion and EPM highly preferred
• Confidently understands and can lead teams on improving their services practices towards excellence 
• Believes in a culture of brutal transparency and trust and is open to learning new ideas outside scope 
• Applies new service methods and will to improve services to find opportunities for continuous improvement and improve quality 

You can be who you are.

People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

#LI-AJ1

#LI- Hybrid

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.