Passenger Assistance Agent
Posted on 8/21/2023
INACTIVE
Allegiant Air

1,001-5,000 employees

Low-cost airline linking small cities to leisure destinations.
Company Overview
Allegiant stands out in the airline industry for its unique business model, focusing on connecting small cities to major leisure destinations with low-cost, high-efficiency services. The company's competitive edge lies in its ability to offer bundled vacation packages, including air travel, hotel rooms, and car rentals, making travel both affordable and convenient for customers. With a growth trajectory from a single aircraft and route in 1999 to over 92 aircraft and 350 routes today, Allegiant demonstrates industry leadership and a commitment to expanding access to travel.

Company Stage

N/A

Total Funding

$746M

Founded

1999

Headquarters

Las Vegas, Nevada

Growth & Insights
Headcount

6 month growth

4%

1 year growth

12%

2 year growth

25%
Locations
Punta Gorda, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • High School Diploma/GED
  • Minimum one (1) year of Customer Service experience
  • Minimum one (1) year of Airline Industry experience
  • Valid/Unexpired Driver's License
  • Knowledge of Allegiant Customer Service and Ground Operations procedures
  • Ability to work efficiently under time constraints
  • Detail oriented and meticulous in job tasks
  • Knowledge of basic computer skills and general office equipment
  • Ability and willingness to work a flexible schedule including nights, weekends and holidays, and irregular operations
Responsibilities
  • Assist passengers and their accessible belongings from check-in to the aircraft
  • Ensure the terminal is consistently and adequately maintained with wheelchair equipment in the operational areas
  • Verify passenger's boarding document and flight verification
  • Comply with all security requirements of air carriers and airports
  • Assist passengers upon arrival from aircraft to bag claim and airport curbside
  • Communicate pertinent information to passengers
  • Maintain daily knowledge of gate and flight assignments and any changes
  • Communicate with in-flight crews to facilitate the optimal loading and unloading of passengers requiring assistance
  • Assist passengers to restrooms and food vendors as needed
  • Assist hearing or visually impaired passengers
  • Ensure all equipment used in the course of duties are maintained in a sanitary condition
  • Report any compromised or out of service equipment to a supervisor for repair
  • Report any safety hazards or health conditions to a supervisor
  • Take all reasonable and necessary precautions to ensure the personal health and safety of passengers as well as that of coworkers and other personnel
  • Aid passengers with the assembling and disassembling of assistive devices where needed
  • Understand and report to a supervisor any passenger dangerous goods for loading onto aircraft
  • Report immediately to management all occurrences that cause injury or damage to any person or property
  • Assist passengers with service animals (dogs) where required
  • Comply with company environmental safety and health policies
  • Use company reporting tools to document any non-compliance occurrences
  • Assist with passenger wayfinding and guiding passengers to their correct gate and aircraft or to the bag claim and exits during offload
  • Assist with security monitoring of the ramp to prevent unauthorized personnel from entering the operational arenas
  • Participate in aiding with crowd control and queue monitoring to facilitate optimal passenger flow
  • Provide information and directional assistance to passengers
  • Take direction from leads, supervisors, and all departments to ensure that service issues are being addressed and corrected to ensure quality of services
  • Positively contribute to a productive team, make competent decisions to ensure optimal service is achieved while keeping operations on time
  • Ensure FAA, Allegiant Air and airport regulations are followed
  • Other duties as assigned
Desired Qualifications
  • College Degree