Senior Business Consultant
Content Management Services
Confirmed live in the last 24 hours
Veeva Systems

5,001-10,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Company Stage

N/A

Total Funding

$224M

Founded

2007

Headquarters

Pleasanton, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

12%

2 year growth

44%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Marketing
Customer Service
CategoriesNew
Business & Strategy
Consulting
Customer Success & Support
Requirements
  • 5+ of experience with life sciences companies or ad agency experience to serve as the day-to-day content management services engagement lead resource
  • Experience in managing digital assets / DAM librarian responsibilities
  • Background and industry experience within the commercialized product or brand domain landscape preferred
  • Strong track record of experience delivering customer management engagements, and a readiness to demonstrate a proactive attitude
  • Possess' a strong subject matter understanding of commercial content operations processes, tools, and systems supporting marketing and medical content in support of commercialized products in the life sciences
  • Core project/engagement management skills, including meeting facilitation, customer and internal team engagement, project & operational management, and ability to execute structured approaches/methodologies to business problems
  • Solid resource planning and problem-solving skills with the ability to manage and prioritize tasks efficiently
  • Proficiency in training & guiding virtual teams and expertise in people management
  • Strong analytical and problem-solving skills and excellent oral and written communication skills
  • Ability to travel roughly 10% but this can vary depending on engagement
  • Experience working with a content management system / Digital Asset Management system; preferably, Veeva Vault
  • Bachelor's degree is required
Responsibilities
  • Ensure systems, procedures, and methodologies are in place to support outstanding service delivery, ensuring service delivery and service support processes are on track for the consistent delivery of a high level of customer service in an effective and cost-efficient manner
  • Monitor and manage Content Stewards to support functions to ensure optimal service
  • Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
  • Develop a deep understanding of assigned engagements to gain insights into the scope of service delivery, and create strategies for service delivery optimization
  • Take accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Define key performance indicators and metrics required for increased efficiency throughout the customer content management service engagements, developing dashboards and reports to provide insights related to both the service metrics and content management activities
  • Build strong relationships with Content Steward teams and internal stakeholders to enable effective dialogue exchange between departments
  • Identify customer issues by maintaining an excellent relationship with end-users and stakeholders
  • Providing accurate and regular reports to the Customer on the performance of the service delivery
  • Assist in the development of content and service operating and governance models
  • Guide and train virtual Content Steward team member