Full-Time

Compliance Rep II

Posted on 6/4/2024

DAT Freight & Analytics

DAT Freight & Analytics

1,001-5,000 employees

Operates truckload freight marketplace and analytics

Industrial & Manufacturing
Data & Analytics

Mid

Beaverton, OR, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Minimum of 2 years of experience in a compliance, customer support, or related role at a SaaS call-center.
  • Proficiency in reviewing and evaluating customer eligibility for services.
  • Ability to conduct thorough research and validation of customer accounts, broker and carrier authority.
  • Effective communication skills to interact professionally and courteously with customers and internal teams.
  • Proven track record in maintaining accurate customer records and attention to detail.
  • Experience with credit reviews and assessments for new and existing accounts.
  • Capability to provide exceptional customer service, ensuring a positive customer experience.
  • Demonstrated ability to identify sales opportunities and collaborate with the sales team.
  • Strong problem-solving skills to address customer inquiries and provide resolutions.
  • Excellent organizational skills to manage multiple tasks and prioritize effectively.
  • Capability to work collaboratively within a high-performance team environment.
  • Proficiency in using communication channels like calls, emails, and chats to support customers.
  • Initiative and follow-through in contributing to the enhancement of DAT products and services.
  • Understanding of compliance processes and commitment to maintaining industry standards.
  • Minimum of a high school diploma or equivalent; relevant certifications or additional education is a plus
Responsibilities
  • Review requests for service for new and existing accounts.
  • Confirm customer eligibility for service, approve those that meet the established criteria.
  • Monitor credit reviews on new and existing accounts.
  • Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.
  • Verify and validate broker and carrier authority.
  • Maintain complete customer records, accurately update changes to customer records.
  • Own the “Customer Experience,” by professionalism, initiative and follow through.
  • Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.
  • Share potential sales opportunities with DAT Sales.
  • Provide backup support to other Product Support teams by taking inbound calls, emails and chats.

DAT Freight & Analytics

DAT Freight & Analytics

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DAT Freight & Analytics, as the operator of North America's largest truckload freight marketplace, offers a highly collaborative environment where technology meets transportation. Employees at DAT Freight & Analytics engage in shaping the logistics landscape using advanced analytics and a vast load board system to optimize truckload pricing and operational efficiency. This focus on real-time data integration empowers individuals who are starting their own trucking businesses, providing them with a robust platform to thrive in a dynamic industry.

Company Stage

M&A

Total Funding

N/A

Headquarters

Beaverton, Oregon

Founded

1978

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

9%
INACTIVE