EasyVista

ITSM platform for mid-sized businesses

Senior Solution Consultant

Implementation & Technical Account ManagementPosted on Nov 11

Full-timeLisbon, Portugal€33k /yr

About the Job

Requirements

At least 4 years of experience as a Consultant on Easyvista Service Manager.
Knowledge of other solutions in the Easyvista portfolio.
Fluency in English.
Must be located in Portugal; the Lisbon area is preferred.
ITIL certification.
Strong technical skills.
Customer service orientation and strong interpersonal skills.
Ability to listen, analyze, and synthesize information.
Excellent presentation, written, and oral communication skills, and the ability to challenge assumptions.
Autonomy and organizational skills.

Responsibilities

Master the Service Manager solution.
Expand knowledge of new solutions.
Provide recommendations and identify areas for improvement for the client.
Participate in the development and optimization phases of solutions within client contexts.
Be proactive and challenge constructively.
Identify risks related to customers.
Independently lead working meetings with the client.
Take responsibility for the functional scope.
Deliver services that meet client acceptance criteria and management requirements.
Ensure the project methodology is properly documented and applied.
Manage the scope of the assignment and adapt it as needed.

Job Description

We are hiring a Senior Consultant (M/F) to promote our solutions to customers.

You will be responsible for the following tasks :

Mastering the Service Manager solution
Expanding your knowledge of new solutions
Providing recommendations and identifying areas for improvement for the client
Participate in the development and optimization phases of our solutions within client contexts
Be proactive and challenge constructively
Identify risks related to the customers
Independently lead working meetings with the client
Be responsible for your functional scope
Deliver services that meet client acceptance criteria and management requirements
Ensure the project methodology is properly documented and applied
Manage the scope of your assignment and adapt it as needed

Qualifications

At least 4 years of experience as a Consultant on Easyvista Service Manager
Knowledge of other solutions in the Easyvista Portfolio
Fluent in English
Located in Portugal, preferably Lisbon area
ITIL certification
Strong technical skills
Customer service orientation / Strong interpersonal skills
Ability to listen, analyze, and synthesize information
Excellent presentation, written, and oral communication skills, and the ability to challenge assumptions
Autonomous and organizational skills

Additional Information

Compensation: N/A to 33000 (EUR) (YEARLY)

About the Company

EasyVista

ITSM platform for mid-sized businesses

EasyVista provides a suite of IT service management (ITSM) tools designed for mid-sized companies. Its platform helps organizations automate and manage services for employees and customers, covering tasks from IT support ticketing to asset management and other IT services. The product works as an integrated platform where users can submit and track tickets, manage assets, and streamline IT processes across the organization; it can be deployed and scaled to fit different business needs. What sets EasyVista apart from competitors is its long-standing focus on mid-sized companies, its all-in-one ITSM platform, and its strategic moves like ongoing international expansion and acquisitions (including the OTRS Group) to strengthen global reach. The company aims to simplify and scale IT service delivery for mid-sized organizations, enabling efficient operations and better support for employees and customers across regions.

Company size: 201-500
Company stage: IPO
Headquarters: Noisy-le-Grand, France
Founded: 1988

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