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Internship

Experience Team – UX Researcher Internships

Ex, Summer 2025

Confirmed live in the last 24 hours

ServiceNow

ServiceNow

10,001+ employees

Cloud-based platform for digital workflows

Consulting
Enterprise Software
Consumer Software

Compensation Overview

$38.62 - $43.04Hourly

+ Equity + Variable Compensation + Incentive Compensation

San Diego, CA, USA

Base pay of $38.62 - $43.04, plus equity, variable/incentive compensation and benefits.

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
UI/UX Design
Requirements
  • Currently pursuing a Masters degree in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees
  • Graduating December 2025, or later
  • Able to work full time for 12-weeks during the summer
  • Portfolio of work is required at time of interview
  • Experience successfully applying customer-centered research and mixed design methods
  • Working knowledge of planning, developing and conducting User Research and Testing
  • Comfortable in a customer facing role where you need to represent the ServiceNow brand
Responsibilities
  • Represent the needs of customers and their end users, gathered via various research methodologies from discovery through design validation techniques
  • Participate in planning and facilitation, analysis and reporting on various research initiatives.
  • Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team.
  • Partner closely with Sr. UX staff to help influence the product strategy and roadmaps with validated user research findings.
  • Support design formative or summative validation through iterative usability testing.

ServiceNow provides a cloud-based platform that helps businesses automate and streamline their operations. Known as the Now Platform, it offers a variety of applications and services that manage processes in areas like IT operations, customer service, human resources, and security operations. The platform is accessible over the internet, allowing organizations to use it without needing to install software on their own servers. This software-as-a-service (SaaS) model enables ServiceNow to generate recurring revenue through subscription fees. Unlike many competitors, ServiceNow focuses on large enterprises across various industries, including healthcare and finance, aiming to enhance efficiency and service delivery through digital transformation. The company's goal is to assist organizations in modernizing their operations and improving both customer and employee experiences.

Company Stage

Series B

Total Funding

$110.7M

Headquarters

Santa Clara, California

Founded

2004

Growth & Insights
Headcount

6 month growth

7%

1 year growth

17%

2 year growth

31%
Simplify Jobs

Simplify's Take

What believers are saying

  • ServiceNow's strategic investments and partnerships, such as with inMorphis and Microsoft, enhance its market position and technological capabilities.
  • The company's AI-powered capabilities for employee experience and talent development demonstrate a commitment to innovation and staying ahead of industry trends.
  • ServiceNow's involvement in community initiatives, like NPower, highlights its dedication to social responsibility and diversity, potentially attracting top talent.

What critics are saying

  • The competitive landscape in digital workflows and automation is intense, with major players like Microsoft and Salesforce posing significant threats.
  • ServiceNow's reliance on large enterprises means economic downturns could severely impact its revenue streams.

What makes ServiceNow unique

  • ServiceNow's Now Platform offers a comprehensive suite of applications that automate and manage diverse business processes, setting it apart from competitors with more limited offerings.
  • The company's focus on large enterprises across various industries allows it to tailor solutions to specific sector needs, unlike more generalized platforms.
  • ServiceNow's SaaS model ensures continuous updates and support, providing a seamless user experience without the need for client-side maintenance.

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time