ETS Infrastructure Project Manager
Manulife Financial
ETS Infrastructure Project Manager
Manulife Financial
Global financial services: insurance and investments
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
The role leads file and content migration initiatives, infrastructure transformation programs, and enterprise modernization projects across network, server, cloud, workplace, and collaboration platforms.
JOB DESCRIPTION
Key Responsibilities:
Works with clients to define and manage the scope, strategy, requirements and implementation of projects.
Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives.
Identifies, analyzes, mitigates, documents, and controls project risks.
Provides effective and regular communication within the project team, stakeholders, sponsors and management.
Identifies resourcing needs for the project and establishes roles, expectations, and goals with team members.
Participates in negotiation of contract terms and conditions and ensures compliance with contract terms for project consultants and vendors.
Identifies project issues that impact project delivery and escalate to management.
Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
Manages multiple small and/or medium-sized projects ensuring project deliverables are brought in on time, within budget and quality targets.
Assists in hiring project staff, and developing, motivating, coaching, advising and managing the project team.
Manages the technical components of the project or acts as the manager of personnel, including evaluating personnel.
Liaises between project team, project sponsor, and client group.
Establishes and maintains relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
Immediate Responsibiites
• Lead file migration projects to SharePoint Online.
• Gather and document business and technical requirements.
• Lead infrastructure projects across network, cloud, server, endpoint, voice and collaboration platforms.
• Manage budgets, schedules, risks, resources and vendors.
• Drive BCP, DR and Operational Resilience initiatives.
• Support infrastructure roadmap and investment planning.
• Provide executive-level reporting and governance updates.
Job Requirements:
Ability to think strategically, assess alternatives for short-and long-term impacts and act decisively
Experience working with project planning and tracking tools
Ability to effectively apply project management methodologies and ensure that the necessary technical skills are included with the project team and utilized appropriately
Some knowledge of technology platforms and environments
Good understanding of annuity products, administration compliance, operations and systems including business desktop applications (e.g., Microsoft Office), and relevant financial products
Experience using a defined project management and/or SDLC methodology
Understanding of Managed Service Provider ticketing and Alert Management Systems
Decision Authority:
Provides professional advice – takes a lead role of process or program execution
Is accountable for own work and contributes to setting standards through expertise in own job discipline that impact others’ deliverables
Work is guided by cascaded policies or business plans
May lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests
• 5~10+ years of infrastructure project management experience.
• Experience leading file server and SharePoint migration projects.
• Strong Microsoft 365 and SharePoint Online knowledge.
• Active Directory and NTFS permissions expertise.
• Network, server and cloud infrastructure experience.
• Vendor and stakeholder management experience.
• Business-level English and native-level Japanese.
• Microsoft Azure and hybrid cloud experience.
• SharePoint Administration experience.
• Azure Files and DFS experience.
• SD-WAN, WAN, LAN and Wi-Fi knowledge.
• ITIL / ITSM experience.
• PMP, CAPM, PMI-ACP or ITIL certification.
• Insurance or financial industry experience.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.
Internal Guidelines about Work from Home:
Hybrid Model, following Manulife’s Working Better guidelines.
Over time:
0-40 hours/month.
Salary:
Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.
Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.
Working Hours:
Standard Working Hours: 9:00am - 5:00pm (Include 1 hour break. Flex-time system available)
Benefits:
Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).
Holidays/Vacations:
National Holidays
Year-end and new year holidays (December 30, December 31, January 2 and January 3)
Annual Paid Holiday
For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)
Location:
Hatsudai Head Office, Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo Japan
What motivates you?
Our commitment to you
Learn more about opportunities with us at jobs.manulife.com
本ポジションは、ITインフラおよびテクノロジー関連プロジェクトの企画から導入までをリードし、ビジネス要件、セキュリティ要件、アーキテクチャ標準および運用レジリエンス要件を満たしながらプロジェクトを成功に導く役割です。
ファイルサーバー移行、クラウド移行、ネットワークモダナイゼーション、Microsoft 365活用、およびインフラ刷新プロジェクトを推進します。
• SharePoint Onlineへのファイル移行プロジェクト推進
• 要件定義および移行計画策定
• ネットワーク、クラウド、サーバー、音声基盤プロジェクト推進
• ベンダー、予算、スケジュール管理
• BCP・DR・Operational Resilience施策推進
• ITインフラロードマップ策定支援
• 経営層向けレポーティング
• ITインフラプロジェクトマネジメント経験5年以上
• ファイルサーバー移行またはSharePoint移行経験
• Microsoft 365およびSharePoint Online経験
• Active Directoryおよび権限管理経験
• ネットワーク、サーバー、クラウドの知識
• ベンダーマネジメント経験
• 日本語・英語コミュニケーション能力
• Microsoft Azure経験
• SharePoint管理者経験
• Azure Files / DFS経験
• SD-WAN、WAN、LAN、Wi-Fi知識
• ITIL / ITSM経験
• PMP、CAPM、PMI-ACP、ITIL資格
• 保険・金融業界経験
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Global financial services: insurance and investments
Manulife Financial is a global financial services provider offering a wide range of insurance and investment solutions. It serves individuals, businesses, and institutions with products such as life and health insurance, wealth management, and retirement plans. Customers fund these products through premiums, fees for asset management, and investment income earned on invested assets. Manulife uses analytics and technology to tailor services and improve efficiency, aiming to help clients protect their finances, grow their wealth, and plan for retirement. The company differentiates itself through its large international presence in North America, Asia, and Europe, its breadth of products, and its emphasis on data-driven insights to personalize offerings. Its goal is to help customers achieve their financial goals and aspirations by providing comprehensive, paid-for financial solutions and ongoing support across multiple regions.
Explore more opportunities at Manulife Financial