Team Lead Reception

Your goal

You are the face and the backbone of the front-of-house experience of Marktlink. Based in our Amsterdam office, you oversee and lead the reception teams across all our offices. You will make sure that every guest, every call and every moment at the door reflects the quality and warmth Marktlink stands for. You keep the operation running smoothly, grow the people around you and take ownership of a couple of facility tasks in Amsterdam.

Your responsibilities

• Alongside leading and supporting the reception team, you will also actively be involved in the day-to-day reception activities yourself. You will work daily from the office in Amsterdam.

• Own daily planning and scheduling of our reception team. This also includes last-minute cover when someone calls in sick;

• Responsible for creating, managing and adjusting the reception team's daily and weekly schedules, ensuring adequate coverage at all times, including arranging last-minute replacements in case of sickness;

• Be the first point of contact when complex questions, complaints or unusual situations arise;

• Set and monitor service standards so every client is helped quickly, professionally and in line with our guidelines;

• Keep the front office sharp and representative throughout the day;

• Onboard new receptionists and continuously coach the team on hospitality, communication and systems;

• Conduct performance and development conversations;

• Oversee supplies, office materials, badges and parking cards, and report operational data to the Global Workplace Manager.