Senior Service Admin & Dispatch Specialist

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About the opportunity

Join QIAGEN as a Senior Service Administration & Dispatch Specialist and support the effective delivery of field service activities. In this role, you will coordinate engineer schedules, customer visits, preventive maintenance, service work orders, spare-parts delivery, and billing preparation. This is an excellent opportunity for an organized service professional who enjoys managing multiple priorities and working closely with customers and internal teams. The position is full-time, follows an 8:00 AM to 5:00 PM schedule, and may provide support for additional countries.

Your tasks include

• Coordinating Field Service Engineer schedules, dispatch activities, and customer visits.
• Managing preventive maintenance schedules and following up on open or overdue activities.
• Monitoring service work orders and supporting their timely completion and closure.
• Reviewing service documentation for accuracy and completeness.
• Preparing service activities for billing and supporting invoice processing.
• Coordinating spare-parts delivery and related administrative requirements.
• Communicating with customers and internal teams to resolve service-related concerns.

Your profile

• Experience in field service administration, dispatch, service coordination, or customer service.
• Strong planning, coordination, and organizational skills.
• Excellent attention to detail when reviewing service records and documentation.
• Ability to manage multiple service cases and competing priorities.
• Strong communication, follow-up, and problem-solving skills.
• Experience with SAP and Salesforce is preferred, although candidates with experience using other relevant business systems are also welcome.
• Willingness to work fully onsite during the first six months, followed by a hybrid arrangement of three onsite days and two work-from-home days.