Full-Time

Senior Manager

Learning & Development

Confirmed live in the last 24 hours

Vonage

Vonage

1,001-5,000 employees

Cloud-based communication services for businesses

Consulting
Enterprise Software

Senior

London, UK + 1 more

More locations: Basingstoke, UK

Category
Human Resources
People & HR
Required Skills
Graphic Design
Requirements
  • Bachelor’s Degree in Business, Industrial / Organizational Psychology, Behavioral Sciences, Human Resources, Business or related discipline.
  • Prior experience in leading a Learning & Development team
  • Prior experience with learning design and development, graphic design, or related experience, developing learning content in Articulate or similar tools.
  • Working knowledge of modern Learning Management Systems (Thrive would be a big bonus)
Responsibilities
  • Lead a team who collaborate with subject matter experts across functional teams to understand business objectives, capability gaps and establish baseline learning objectives.
  • Oversee the design, development and delivery of engaging, fresh and impactful learning experiences tailored to address identified gaps.
  • Ensure learning solutions influence positive change, align with strategic business objectives and enhance individual and organization capability.
  • Design and develop learning solutions using varied instructional methods
  • Facilitate learning and development as an instructor, designer, business partner and internal consultant.
  • Manage transformational projects; you will have experience of the full design life cycle, from needs analysis through to design.
  • Provide oversight for “off-the-shelf” e-learning courses, providing recommendations on learning paths, identifying appropriate content to be imported into our experience platform (LXP).
  • Contribute to broader organization development efforts and support team projects to scale and expand availability of learning and development solutions.
  • Evaluate training success through feedback, survey responses, completion reports, etc.
  • Ensure perpetual updates to materials and programs based on learner feedback.
  • Remain aware of all emerging instructional technologies and make recommendations about when to adopt certain approaches to continue to offer the best learning experience possible.
  • Oversee the support for our learning experience platform (LXP) to learners, stakeholders and administrators
  • Provide ad hoc creative support to the VP, Organization Effectiveness with special initiatives and projects.

Vonage offers cloud-based communication services for businesses, enabling them to integrate voice, messaging, video, and data capabilities into their applications. Its main products include Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS). The company stands out from competitors with its subscription and usage-based revenue model, allowing clients to scale services according to their needs. Vonage's goal is to enhance communication capabilities for businesses across various industries, improving customer engagement and operational efficiency.

Company Stage

Acquired

Total Funding

$361.9M

Headquarters

Holmdel Township, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

9%

1 year growth

9%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Vonage's acquisition by Ericsson for $6.2 billion positions it for significant growth and innovation within a global network.
  • Winning multiple awards, including Gold in the 5G category and Best Virtual Agent Platform, highlights Vonage's industry leadership and commitment to cutting-edge technology.
  • Partnerships with major players like Singtel and KDDI Web Communications expand Vonage's global reach and enhance its service offerings.

What critics are saying

  • The $1.09 billion impairment charge by Ericsson could indicate financial challenges or integration issues post-acquisition.
  • The competitive landscape in cloud communications is intense, with numerous players vying for market share, which could impact Vonage's growth.

What makes Vonage unique

  • Vonage's CPaaS, UCaaS, and CCaaS offerings provide a comprehensive suite of communication tools that integrate seamlessly into business processes, unlike competitors who may specialize in only one area.
  • The dual revenue model of subscription and usage-based fees ensures financial stability and scalability, setting Vonage apart from competitors with less flexible pricing structures.
  • Recognition as a leader in the Gartner Magic Quadrant for CPaaS for two consecutive years underscores Vonage's strong market position and visionary approach.

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