Full-Time

Senior Manager

Learning & Development

Confirmed live in the last 24 hours

Vonage

Vonage

1,001-5,000 employees

Cloud-based communication services for businesses

Consulting
Enterprise Software

Senior

London, UK + 1 more

More locations: Basingstoke, UK

Category
Human Resources
People & HR
Required Skills
Graphic Design
Requirements
  • Bachelor’s Degree in Business, Industrial / Organizational Psychology, Behavioral Sciences, Human Resources, Business or related discipline.
  • Prior experience in leading a Learning & Development team
  • Prior experience with learning design and development, graphic design, or related experience, developing learning content in Articulate or similar tools.
  • Working knowledge of modern Learning Management Systems (Thrive would be a big bonus)
Responsibilities
  • Lead a team who collaborate with subject matter experts across functional teams to understand business objectives, capability gaps and establish baseline learning objectives.
  • Oversee the design, development and delivery of engaging, fresh and impactful learning experiences tailored to address identified gaps.
  • Ensure learning solutions influence positive change, align with strategic business objectives and enhance individual and organization capability.
  • Design and develop learning solutions using varied instructional methods
  • Facilitate learning and development as an instructor, designer, business partner and internal consultant.
  • Manage transformational projects; you will have experience of the full design life cycle, from needs analysis through to design.
  • Provide oversight for 'off-the-shelf' e-learning courses, providing recommendations on learning paths, identifying appropriate content to be imported into our experience platform (LXP).
  • Contribute to broader organization development efforts and support team projects to scale and expand availability of learning and development solutions.
  • Evaluate training success through feedback, survey responses, completion reports, etc.
  • Ensure perpetual updates to materials and programs based on learner feedback.
  • Remain aware of all emerging instructional technologies and make recommendations about when to adopt certain approaches to continue to offer the best learning experience possible.
  • Oversee the support for our learning experience platform (LXP) to learners, stakeholders and administrators
  • Provide ad hoc creative support to the VP, Organization Effectiveness with special initiatives and projects.

Vonage provides cloud-based communication services for businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Company Stage

IPO

Total Funding

$361.9M

Headquarters

Holmdel Township, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

10%

1 year growth

9%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for integrated communication solutions boosts Vonage's CPaaS and UCaaS markets.
  • Partnership with Airtel Business expands Vonage's reach in the Indian market.
  • Vonage's RCS launch aligns with the trend for richer business messaging experiences.

What critics are saying

  • Leadership changes may disrupt strategic continuity at Vonage.
  • Regulatory pressures in India could challenge the Airtel partnership.
  • Slow adoption of RCS may hinder its business messaging transition.

What makes Vonage unique

  • Vonage offers a flexible portfolio of cloud-based communication applications and APIs.
  • The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.
  • Vonage's integration of AI enhances customer engagement and operational efficiency.

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