IT Operations Specialist

Who We Are

Build. Scale. Sustain.

We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products, and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally: 5 continents, 10 countries, +500 experts from +50 nationalities across the Americas, Europe and APAC

• We are robust and resilient: 100% independent and 0 debt

• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence

• We are positive, courageous, caring, doers and committed to excellence

About Gen-e2™
While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Leveraging our 16 years expertise in digital transformation, our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents:

• We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design powered by GitHub Copilot.

• The quality consistently exceeds the output of our best traditional engineering teams.

• A product repository houses all product artefacts, giving AI full project context for higher-quality generation.

• A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.

With Gen-e2™, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.

YOUR ROLE

Are you passionate about keeping systems running smoothly and securely behind the scenes? We are looking for an IT Operations Specialist to be the backbone of our APAC tech infrastructure. Based in Singapore and reporting directly to our CTO, you will take the lead in ensuring our IT systems are efficient, secure, and future-ready.

This is more than just an IT support role, you will be driving the implementation and maintenance of our tools, platforms, and processes that power our people. If you are someone who loves solving problems, streamlining operations, and making a meaningful impact across international teams, we would love to hear from you!

YOUR RESPONSIBILITIES

• Oversee day-to-day IT operations across our offices, including infrastructure, devices, and networks

• Manage onboarding/offboarding workflows, user access, and permissions across SaaS platforms (e.g. Microsoft 365, GitHub, VPN, Notion)

• Plan, maintain, and evaluate IT systems, ensuring data security, network reliability, and robust backup processes

• Handle basic user support and troubleshoot hardware, software, and connectivity issues

• Maintain internal tooling configurations, IT documentation, and asset inventory

• Support audits and ensure compliance with security standards (e.g. ISO27001)

• Liaise with vendors and manage IT procurement to ensure cost-effective solutions

• Continuously identify and implement improvements to scale and secure our tech environment

WHO YOU ARE

• Proven working experience supporting an organisation's technology needs

• Experience with operating systems and platform patching and maintenance (Mac / Windows / Unix / Linux)

• Experience with automation and monitoring system

• Proficient in managing Microsoft 365, including user administration, access control, and security configurations

• Familiar with SaaS tools and workflows, including onboarding/offboarding, permission management, and internal tool configuration

• Linux / Unix – Command Line Interface (CLI) and system administration proficiency

• Hands-on experience with computer networks, network administration, and network installation (Routing, Firewalls, VPN, ...)

• Hands-on experience with Microsoft 365

• Cloud computing platform experience (IAM and billing)

GOOD-TO-HAVE

• Virtualization concepts

• Configuration Management (e.g. Git, Jenkins, Chef, Puppet, …)

• Supporting ISO27001 audits, data center operations, or data governance initiatives

• Well organized and able to work under limited supervision

We will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.

More About PALO IT

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company

• Deliver projects with a positive impact

• Train 100% of our workforce on impact

• Achieve B Corp certification among all our offices across the globe

• Continuously measure & improve employee happiness

What We Offer

• Stimulating working environments

• Unique career path

• International mobility

• Internal R&D projects

• Knowledge sharing

• Personalized training

• Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. PALO IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.