Microsoft Dynamics Manager - Functional Transformation

Microsoft Dynamics Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on January 31, 2027.

Work you'll do

As a Functional Manager specializing in Microsoft Dynamics 365 and Power Platform, you will:

• Lead end-to-end project delivery, managing scope, schedule, budget, risks, and quality.
• Guide clients through discovery, process design, and solution decisions aligned to business objectives.
• Direct multidisciplinary onshore and offshore teams, coaching team members and ensuring delivery accountability.
• Manage client relationships, expectations, and executive communications.
• Oversee solution implementation and coordinate dependencies across teams and project stakeholders.

A successful candidate would possess these skills:

•   Ability to work independently and collaborate as part of a team
•   Effective written and verbal communication skills
•   Meticulous attention to detail and quality of work product
•   Ability to build and sustain professional relationship
•   Ability to lead projects or workstreams
•   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
•   Strong interpersonal skills and professional demeanor
•   Ability to meet deadlines
•   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

• 8+ years of professional experience in consulting or industry roles, with at least 4 years focused on Microsoft Dynamics 365 and Power Platform solutions
• Demonstrated 4+ years designing conceptual architectures for enterprise solutions, including Dataverse security model implementation
• Completed multiple data migrations and integrations using tools such as Power Automate, Dataflows, Data Gateways, Custom Connectors, and Azure integration services across at least 3 projects
• Practical 3+ years of experience with modern DevOps practices, including management of content repositories, version control (such as Git), and implementation of CI/CD (Continuous Integration/Continuous Deployment) pipelines
• Demonstrated administration of Dynamics CRM and Power Platform, including successful deployment and maintenance of Center of Excellence (CoE) toolkit in production environments
• Advanced technical proficiency with C#, Dataverse Web API, Plugin development, JavaScript, Power FX, and PowerShell across client-facing projects
• Bachelor's degree or equivalent number of years of experience
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Familiarity with other cloud platforms (AWS, Google) and CRM applications (Salesforce, Oracle, SAP, ServiceNow)
• Hands-on 4+ years of experience utilizing Power Platform and broader Microsoft cloud technologies (such as Azure, Dynamics 365, and Office 365) to address business requirements
• Proven track record of developing and extending Dataverse solutions through custom Plugin development, JavaScript, Azure Functions, and PowerApps Component Framework (PCF) for at least 3 engagements
• Strong understanding of multiple SDLC methodologies (Agile, SCRUM, RUP, etc.)Excellent oral and written communication, including presentation skills (MS Visio, MS PowerPoint)
• Strong problem-solving and troubleshooting abilities, exercising mature judgment
• Commitment to professional client service excellence
• Skilled at developing an understanding of customers’ business and project scope

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers