Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Analyst – Global HR Shared Services

HR Operations & CoordinationPosted on Nov 11

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Strong knowledge of HR processes and the employee life cycle.
Strong knowledge of United States HR operations and proven experience in United States or United Kingdom operations.
Ability to work on time-bound HR operations activities and adapt to a dynamic, global environment.
Strong knowledge of HR systems, automation and ticketing tools.
Strong knowledge of United States and United Kingdom regulatory and statutory requirements, employee benefits and labor laws.
Prior HR transition experience.
Relevant experience of 2 to 4 years, with work experience supporting North America, Asia-Pacific or United Kingdom regions.
Good understanding of end-to-end HR operations concepts.
Bachelor's degree.
Good interpersonal skills and stakeholder management skills.
Proficiency in Microsoft Office, including Excel, Word and PowerPoint.
Good typing speed and written and verbal communication skills.
Strong analytical skills.

Responsibilities

Handle new-hire, resignation and data-management processes for North America regions.
Handle employee benefits administration and background verifications for North America regions.
Handle employee referencing, leave administration and performance-management administration for North America regions.
Troubleshoot employee profile queries related to login, access roles and passwords.
Manage vendors and process invoices for North America regions.
Create process maps, key performance indicators, service-level agreements and dashboards based on client expectations and internal requirements.
Ensure compliance with local requirements and the requirements of supporting countries.
Participate in internal and external audits.
Suggest process improvements and initiate changes in response to regulatory or technology changes.
Maintain trackers and perform regular root cause analyses.
Adhere to and regularly review Global HR Shared Services standard operating procedures.

Desired Qualifications

A postgraduate degree in Human Resources.

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

We are looking for experienced candidates for the position of Analyst – Global HR Shared Services to support Global HR Operations.

Must possess strong knowledge on HR Processes, and Employee Life Cycle
Incumbent would be responsible for creating process maps and documentation
Incumbent must possess strong knowledge on US HR Operations.
Ability to work on time bound HR Operations activities
Strong knowledge of HR Systems, Automation and Ticketing tool
Should have proven record in US or UK Operations
Flexibility to work in Dynamic and Global Environment

How you'll make an impact

Responsibilities:

Handling completely new hires, Resignations and Data Management processes for North America Regions
Handling Employee benefit administration/ Background Verifications for North America Regions.
Handling Employee referencing / Leave administration / Performance management administration for North America Regions.
Employee profile management: Trouble shoot queries related to login/access roles/passwords.
Vendor management and Invoice Processing North America Regions.
Documentation: Process maps, KPI, SLAs and dashboards based on client’s expectations and internal requirements.
Compliance: Ensuring local and compliances of supporting countries are adhered.
Participation in internal and external audits.
Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirements or change in technology.
Knowledge of ERPs
Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee benefits and labor laws
Prior HR transition experience
Maintaining trackers
Performing regular RCAs
Adherence and regular revival of GHRSS SOPs

About you

Qualifications:

Minimum Required Degree: Bachelors

Preferred Degree: PG in HR will be a added advantage
Experience:

Relevant experience of 2 to 4 years and should have at least worked for North America or APAC/ UK Regions
Good Understanding of End to End HR Operations Concepts
Good interpersonal skills
MS Office (Excel / Word / PowerPoint)
Good Typing Speed
Good Written & Verbal Communication
Strong Analytical Skills
Should be able to adapt quickly
Stake holder Management

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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