Specialty Medical Director - Companion Animal Specialty and Emergency

Publish to frAt PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

We are seeking a compassionate and skilled Specialty Medical Director to join our team at Companion Animal Specialty and Emergency Hospital. The ideal candidate will be passionate about providing high-quality veterinary care and possess excellent communication skills to build lasting relationships with our clients. You will work alongside a team of experienced veterinarians, technicians, and support staff and will work closely with the Hospital Manager and Regional Director. An ideal candidate will be Residency Trained or Board-Certified in Emergency and Critical Care, Small Animal Surgery, or Small Animal Internal Medicine, and will add their own dynamic abilities and personality to our dedicated & expert staff. Leadership experience is preferred but not required.

Companion Animal Specialty & Emergency Hospital (CASE) in Crystal Lake, Illinois was formerly known as Animal Emergency of McHenry County. They have proudly provided exceptional medical care and personalized service to companion animals since 1997. We remain the only 24/7 specialty, referral, and emergency hospital in the greater McHenry County region, allowing for a diverse caseload.

Why Join Us:

• In addition to our long-trusted and established emergency care, CASE offers internal medicine, and rehab-certified veterinarians to provide a comprehensive, collaborative approach to care for both inpatients and outpatients.
• We use state-of-the-art diagnostic modalities and therapeutic procedures including on-site CT imaging.
• This position comes with additional compensation through an Annual Medical Director stipend.

Crystal Lake is located 50 miles northwest of Chicago, Illinois. You will truly enjoy all of the amenities Crystal Lake has to offer as a modern city of over 40,000, but with a special small-town charm. Living in Crystal Lake is an experience of its own, with its unique charm and friendly community.

Ready to take the next step? Apply today! For questions or to connect directly, please email your resume to Julia Stephens.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Signing, retention and relocation packages up to $125,000
• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Key Responsibilities

• Maintaining a high quality of progressive veterinary care
  • Oversees and gives directives regarding medical standards and quality of care
  • Sets policies as they pertain to the practice of medicine
  • Works toward making various services work as one team
  • In conjunction with appropriate leadership team members, recommends additions to the hospital inventory
  • Budgets for new equipment and provides a reasonable cost estimate and return on investment
  • Sees patients and handles clinical practice
  • Ensures positive communication with clients and between doctors, including the proper transfer of patient care responsibilities
  • Reviews patient records for completeness and accuracy and uses them to promote medical excellence
  • Appropriately manages controlled drugs
  • Reviews and approves requests for alternatives to additional drugs and medical supplies
  • Conducts regular doctor meetings
  • Performs other duties as assigned by Manager
• Handles patient care problems, client complaints, and referral partner issues
• Manages veterinary, client, and board complaints and recommends resolutions
• Develops medical policies
• Assists in ensuring practice compliance with the State Veterinary Medical Practice Act, OSHA, and AAHA standards
• Monitors DVM performance and production, provides coaching when appropriate
• Serves as a mentor and role model for all staff veterinarians
• Leads candidate interviews of potential DVMs
• Identifies new service opportunities that do not currently exist in the hospital
• Holds ownership for the revenue and success of the practice through monitoring key performance indicators and works with the Hospital Manager to make adjustments to achieve positive results
• Helps identify and plan for upcoming challenges in maintaining hospital operations and possible temporary solutions (locum)

Qualifications (Required)

• Veterinarian degree (DVM or VMD) from an accredited college or university
• 1-year rotational internship (university or large referral practice).
• Completed a 3-year, AVMA approved specialty in a clinical specialty.
• Achieved board certification in the chosen specialty (ABVP, CCRP, and Acupuncture do not count as they don’t require 3-year residencies).
• Current State Veterinary License
• DEA registration must be obtained and maintained
• Strong diagnostic and clinical skills.
• Excellent surgical and dental skills.
• Ability to work well in a team-oriented environment.
• Exceptional interpersonal and communication skills.
• Commitment to providing compassionate and high-quality veterinary care.
• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

Preferred Skills (Nice to Have)

• 3-5 years of clinical experience post-residency
• Exceptional communication skills, both written and verbal
• Excellent time-management and delegation abilities
• Exercises sound judgment and demonstrates exemplary decision-making skills
• Professionalism and courtesy in all interactions with others
• Well-developed interpersonal skills