Manager of Revenue Excellence & Culture

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Within the Global Revenue Strategy team, the Manager of Revenue Excellence & Culture will support the Snr. Director in driving process optimization, standardization, and revenue culture across the organization, with a significant emphasis on processes around revenue management systems.

Reporting directly to the Snr. Director of Revenue Excellence & Culture, this role will be crucial in maintaining revenue process discipline, implementing standardized operating procedures across all systems usage, and enabling commercial strategies defined by the group.

The talent will actively engage in cross-functional team collaborations and provide comprehensive support to various hubs in the adoption and implementation of global processes, ensuring a thorough understanding of the impact on the entire revenue technology stack.

Strategic thinking and strong organizational skillset are essential for this role, as the Manager of Revenue Excellence & Culture will not only drive strategic projects with strong emphasis on processes.

Ultimately, the talent will play a key role in driving best revenue management practices while actively participating in the ambitious systems transformation underway within the group, particularly focusing on the rollout and adoption of Revenue Management Systems (RMS), but also supporting other changes in the Accor technology stack to ensure revenue management needs are considered.

Your mission: 

Enable Revenue Culture Across the Organization:

• Champion a culture of revenue optimization and performance excellence leveraging technology throughout the organization.
• Act as a catalyst for change, fostering a mindset of continuous improvement and innovation in revenue management practices and systems usage
• Serve as the main point of contact for collaboration with revenue operation hubs, ensuring alignment with revenue management standards and processes.

Standardization & Process Improvement:

• Assist in streamlining processes, eliminating redundancies, and spearheading change initiatives to enhance automation and scalability in revenue management operations and RM systems usage.
• Support continuous improvement efforts to optimize efficiency and effectiveness in revenue management operations & RM systems processes.

Drive Revenue Process Discipline:

• Ensure the consistent application of standards and best practices in the revenue management processes and systems usage across the entire group, with particular focus on PME.
• Identify gaps and implement corrective actions in collaboration with hubs, and the Revenue Success and Onboarding teams.

Enable Strategic Initiatives:

• Act on new opportunities identified through project execution and coordination of key strategic initiatives to support revenue and profit growth, working closely with the RMS product team.
• Collaborate closely with cross-functional teams (including other commercial teams, finance, digital, and tech) to seamlessly integrate revenue systems and strategies into broader business initiatives.
• Act as a revenue management subject matter expert and support the adoption framework of revenue management systems and processes.

Qualifications

And you? 

• 5+ years of hospitality revenue management experience.
• Technology savvy with a good understanding of Revenue Management Systems and other revenue tools (BI, Rate Shopper, Upselling, etc.).
• Working knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and other hotel systems and onward distribution.
• Fluent English skills. A second language is a plus (French, German, Spanish, etc.).
• Project management, and analytical skills required.
• Self-motivated; works well independently with limited supervision.
• Strong communication skills - Excellent verbal and written communication skills.
• Strong teamwork skills and management skills.
• Good organizational and time management skills.
• Passionate about helping leading hotels capitalize on revenue management opportunities.

Additional Information

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 
• €10 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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