Field Service Representative 3 - Product Support

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This position serves as a company technical and administrative representative, and deals with customer service assignment including on-site preventive maintenance, inspection, overhaul and repair services.

What you will do:

• Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending or conducting general safety and toolbox safety meetings and completing all required safety training including CLMS training courses. Suggests safety improvements. Act as company representative on accident investigations.

• Ensure customer expectations are met or exceeded. Ensure all maintenance and commissioning activities are carried out in accordance with Solar Engineering specifications, recommendations and best practices. Provide feedback on problems encountered and how they were resolved.

• Will be aware of procedures for identifying sources of information and technical advice but will be capable of independent reasoning and judgment. Maintain sufficient up-to-date product knowledge to allow repair and adjustment of mechanical, electrical, electronic and control components/process systems. Be capable of reading and using applicable drawings, ladder logic diagrams and technical manuals. Liaise with OEM’s and outside resources on resolving problems.

• Must be able to proactively recognize electrical/mechanical abnormalities, and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Maintain sufficient records to allow reasonable technical and financial choices to be made based on fact. Advise Solar and customers on issues related to warranty, logistics, engineering, project management, parts inventory, technical training and Maintenance Management systems .

• Ensure accurate communications and reporting between immediate Solar management and customer representatives. Submit accurate work activity reports and non-routine reports, if necessary.

• Will demonstrate the ability to use sound technical judgment for the trouble-shooting of complex technical problems. Will be capable of using advanced troubleshooting techniques to ensure that the root cause of problems are identified.

• Work individually or with assigned FSR’s on the preventive/corrective maintenance. Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.

• Demonstrate capability for a multi-disciplined approach to rotating equipment and associated balance of plant, maintenance, repair, commissioning and trouble-shooting and be capable of working in a diverse team environment.

• Utilize the Work Force Management Process and system to manage work orders. This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability. The WFM application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.

What you will have:

• High School Diploma, GED or equivalent.
• 3-5 years of experience working with turbomachinery.
• Familiarity with control systems.
• Willing to travel up to 100% of the time.

What will set you apart:

• Familiarity with Gas Turbine Theory.
• Experience with PLC Logic control systems.
• Technical qualification e.g. Degree, HNC/ HND, ONC, C&G, Aviation Engineer’s license, Marine Engineers Certificate.
• Ability to work within a team.
• Previous leadership experience.
• 5-7 years of experience working with turbomachinery.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

$81,370.00 - $122,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Posting Dates:

November 6, 2026 - November 19, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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