Applications Analyst Senior

Beyond Blue

Job Posting Title:

Applications Analyst Senior

Requisition Number:

R-000004113

Department Name:

Apps

Work Location:

Remote-KY

Grade Level:

9

Type of Position:

Regular

Position Time Status:

Full time

Equivalency Link

https://hr.uky.edu/employment/working-uk/equivalencies

Shift:

Day (United States of America)

Job Description:

Job Summary

This position will focus on the ServiceNow platform and enterprise IT service management capabilities, including but not limited to Incident, Request, Change, Problem, Knowledge, and related workflows, IT Service Management (ITSM), Strategic Portfolio Management (SPM), Application Portfolio Management (APM), CMDB/CSDM, Employee Center, and other ServiceNow modules and capabilities as the platform evolves. The role will support the analysis, configuration, optimization, governance, and adoption of ServiceNow solutions across the enterprise.

Responsible for leading application strategy, design, and optimization across enterprise systems. Provides advanced expertise to analyze complex issues, recommend strategic improvements, and guide application development and governance. Ensures alignment of application functionality with organizational goals, regulatory standards, and industry best practices. Develops long-term solutions that optimize performance, integration, and user experience. Coordinates with executive leadership, vendors, and cross-functional teams to drive innovation and digital transformation.

Essential Functions

• Leads implementation, configuration, and strategic management of enterprise applications.

• Serves as subject matter expert (SME) for assigned applications, providing guidance to IT and business leaders.

• Directs complex problem analysis, risk assessments, and solution design to ensure long-term sustainability.

• Establishes governance frameworks, standards, and best practices for application management.

• Leads testing strategy and oversees execution of unit, system, and integration testing.

• Mentors and trains junior analysts, promoting knowledge transfer and skill development.

• Partners with executive stakeholders to align application functionality with enterprise goals.

• Manages vendor relationships, contracts, and performance to optimize delivery of solutions.

• Identifies opportunities for innovation, digital transformation, and continuous improvement.

• Performs other duties as assigned.

Education Requirement: Bachelor’s degree

Experience Requirement: 5+ years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.