RCM Client Success

Posted on 5/6/2024

Modernizing Medicine

Modernizing Medicine

1,001-5,000 employees

Specialty-specific EHR and healthcare solutions

Mid, Senior

United States

Required Skills
Customer Service
  • Bachelor's Degree preferred and/or training or equivalent combination of education and experience.
  • 3+ years of prior supervisory and team development experience
  • 5+ years of related experience, including overseeing the entire revenue cycle management process for medical practices, including developing and presenting key performance indicators (KPIs) and reports related to revenue cycle management.
  • Proven success in an RCM client-facing role strongly preferred.
  • Ability to motivate, coach, and develop team as well as the ability to train & guide others in workflows and projects.
  • Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes.
  • Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
  • Strong analytical and problem-solving skills required.
  • Exceptional written, verbal and interpersonal communication skills required.
  • Excellent client-facing and presentation skills.
  • Ability to manage and integrate information located in multiple software systems.
  • Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.
  • Ability to travel up to work eastern or central business hours preferred.
  • Ability to travel domestically up to 25%.
  • Professional demeanor required.
  • Manage, monitor, support, and grow a team of RCM Client Advisors to provide a high level of value and customer service to client practices and patients.
  • Participate in routine client meetings to review business metrics, progress, and other proactive topics to ensure high-quality delivery of contracted services.
  • Effectively support and manage client escalations.
  • Proactively analyze client portfolio to determine themes and opportunities for improvement.
  • Leverage deep knowledge of clients’ key practice revenue performance metrics to drive SLA achievements.

Modernizing Medicine offers specialty-specific EHR systems and solutions, including EMA and gGastro EHR, designed to streamline workflow and documentation for medical practices in various specialties. Their intelligent cloud platform empowers healthcare professionals with clinical, financial, and operational software solutions, enabling better, more personalized patient care.

Company Stage


Total Funding



Boca Raton, Florida



Growth & Insights

6 month growth


1 year growth


2 year growth