IT Onboarding and Reporting Fellow - Technology & Engineering
About the job
- Proficiency in Microsoft Office Suite is required.
- The candidate should possess organizational, analytical, and communication skills.
- The candidate should be able to work under pressure and prioritize tasks effectively.
- The candidate should have attention to detail and be able to work independently while contributing as part of a team.
- The candidate must be matriculated in an undergraduate program in good standing with at least a 2.5 GPA.
- All applicants must be authorized to work in the United States at the time of application.
- Students must submit a transcript.
- Process onboarding requests for new employees, rehires, and contractors.
- Review the daily Business Service Center report for new hires and rehires listed without managers, and follow up with Human Resources to obtain the hiring manager information needed to send onboarding instructions.
- Respond to onboarding inquiries in the shared mailbox.
- Run reports as needed to review trends and anomalies.
- Update existing process documentation and reporting documents.
- Assist the IT Onboarding team with projects to automate onboarding workflows and processes.
- Escalate onboarding-related issues and incidents to senior staff.
- Follow up with IT assignment teams regarding aging tasks.
- Create or update documentation for automated reports and dashboards created and maintained by the IT Client Support team.
- Assist with processing, completing, and following up on IT onboarding requests submitted through IAMS/ServiceNow.
- Assist with updating and automating the IT onboarding process for transfers and promotions.
- Preferred majors are Computer Information Systems, Computer Science, or a related field.
About the company
MTA runs North America’s largest public transit network, serving about 15.3 million people across New York City, Long Island, southeastern New York State, and Connecticut through six agencies: NYC Transit, MTA Bus, LIRR, Metro-North, Bridges and Tunnels, and Construction & Development. It moves roughly 2.6 billion trips each year using subways, buses, commuter rails, bridges and tunnels, and related facilities. It differentiates itself by operating multiple transit modes under one umbrella, providing integrated services across districts and modes with extensive infrastructure. Its goal is to provide safe, clean, efficient public transportation that serves as the region’s lifeline and mobility backbone while supporting staff with solid benefits.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1834
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Simplify's Take
What believers are saying
- March 3, 2026, Judge Liman upheld congestion pricing, protecting a growing revenue stream.
- June 2026 fare-gate deployments target fare evasion, a $350 million annual leakage source.
- Phase 2 will add East Harlem access by 2032, strengthening the network’s core value.
What critics are saying
- Subway weekday on-time performance fell to 82% in first-half 2026, eroding rider trust.
- The MTA still needs $3 billion in savings for its $68.4 billion capital plan.
- Federal funding fights continue; another Sean Duffy-style reversal could choke Phase 2 reimbursements.
What makes Metropolitan Transportation Authority unique
- MTA controls New York’s integrated subways, buses, bridges, and commuter rails, unmatched in U.S. scale.
- Congestion pricing generated $562 million in 2025, creating a dedicated funding engine for capital upgrades.
- Second Avenue Subway Phase 2 broke ground June 2026, showing rare megaproject execution capacity.
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Benefits
- Remote Work Options
- Flexible Work Hours