Datamark

BPO and contact center services provider

Training and Quality Manager

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeChennai, Tamil Nadu, India₹1M - ₹1.4MIn-person

About the Job

Requirements

A bachelor's degree in any discipline.
Eight or more years of experience in Quality, Process Excellence, Continuous Improvement, or Operations.
Five or more years of experience in Training & Development.
Five or more years in a leadership role within Training, Quality, or Process Improvement.
Experience supporting multiple Lines of Business (LOBs) in a BPO, shared services, or corporate environment.
Ability to manage and support multiple LOBs simultaneously.
Knowledge of Lean Six Sigma and quality management.
Root cause analysis and problem-solving skills.
Advanced Microsoft Office skills, including Excel, PowerPoint, and Word.
Data analysis and reporting capabilities.
Project and change management skills.
Coaching, mentoring, and team leadership.
Organizational and time management skills.

Responsibilities

Lead training and quality initiatives across multiple Lines of Business (LOBs).
Drive continuous improvement projects using Lean and Six Sigma methodologies.
Identify, recommend, and implement process improvements to improve efficiency and quality.
Develop and deliver training programs, materials, and assessments.
Partner with business leaders to address performance gaps and training needs.
Monitor quality metrics and implement corrective actions.
Conduct root cause analysis and provide business recommendations.
Create and maintain standard operating procedures (SOPs), workflows, and quality documentation.
Prepare and present quality, training, and operational reports.
Manage training resources, schedules, and budgets.
Build client and stakeholder relationships.

Desired Qualifications

Lean Six Sigma certification.

Training and Quality Manager

Datamark, Inc. · Chennai, India · Full-time · Posted 2026-10-17

Salary: INR 1,000,000–1,400,000

Workplace: on_site

Department: Non-Voice

Description

Training & Quality Manager
Job Description

Position Overview

The Training & Quality Manager drives training effectiveness, quality excellence, and continuous process improvement across multiple Lines of Business (LOBs). The role partners with stakeholders to develop training strategies, improve operational performance, and implement Lean and Six Sigma methodologies aligned with business objectives.

Key Responsibilities

Lead training and quality initiatives across multiple LOBs.
Drive continuous improvement projects using Lean and Six Sigma methodologies.
Identify, recommend, and implement process improvements to improve efficiency and quality.
Develop and deliver training programs, materials, and assessments.
Partner with business leaders to address performance gaps and training needs.
Monitor quality metrics and implement corrective actions.
Conduct root cause analysis and provide business recommendations.
Create and maintain SOPs, workflows, and quality documentation.
Prepare and present quality, training, and operational reports.
Manage training resources, schedules, and budgets effectively.
Build strong client and stakeholder relationships.

Requirements

Minimum Qualifications

• Bachelor's Degree in any discipline
• Lean Six Sigma certification preferred
• 8+ years in Quality, Process Excellence, Continuous Improvement, or Operations
• 5+ years in Training & Development
• 5+ years in a leadership role within Training, Quality, or Process Improvement
• Experience supporting multiple LOBs in a BPO, shared services, or corporate environment

Required Skills

Ability to manage and support multiple LOBs simultaneously
Strong process improvement and operational excellence mindset
Lean Six Sigma and quality management knowledge
Root cause analysis and problem-solving skills
Excellent stakeholder and client management
Strong verbal and written communication skills
Advanced Microsoft Office skills (Excel, PowerPoint, Word)
Data analysis and reporting capabilities
Project and change management skills
Coaching, mentoring, and team leadership
Excellent organizational and time management skills

Benefits

PF, Gratuity, Mediclaim, etc.,

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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