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Workana

Freelancer marketplace connecting clients with professionals

Customer Service and Sales Assistant - Italian Gastronomy Courses

Account ExecutiveConfirmed live in the last 24 hours
Part-timeRemote in BrazilNo salary listed

About the Job

Requirements

  • Strong written and verbal communication in Portuguese.
  • Ability to use WhatsApp and Instagram for customer service.
  • Patience and courtesy when answering questions and guiding students.
  • Proactivity and organization in following up on conversations.
  • Adaptability to learn about the courses and company procedures.
  • Punctuality, responsibility, and commitment to the agreed schedule.
  • Availability to work four hours per day, totaling 20 hours per week.

Responsibilities

  • Respond to messages received through WhatsApp and Instagram with courtesy and clarity.
  • Answer questions about the courses using information provided by the company.
  • Guide interested people through course registration and send the corresponding links.
  • Promote online courses to students who have attended in-person classes.
  • Follow up with prospective students and continue conversations to support enrollment conversion.
  • Keep messages and pending requests organized.

Desired Qualifications

  • Previous customer service experience.
  • Experience with customer service or sales through WhatsApp and Instagram.
  • Experience serving students or promoting courses.

About the Company

Workana

Freelancer marketplace connecting clients with professionals

Workana connects businesses with independent professionals in Latin America through a freelancer marketplace. Clients post projects and hire talent across fields like IT, design, marketing, and admin support, while freelancers create profiles, showcase skills, and bid on opportunities. The platform earns commissions on completed projects and uses an escrow system to securely hold client payments until the work is finished to the client's satisfaction. It differentiates itself by focusing on the Latin American market, using freelancer rankings and tiers, and growing through regional expansion and partnerships to simplify hiring remote talent with secure transactions.

Company size
5,001-10,000
Company stage
Series C
Total funding
$15.8M
Headquarters
Buenos Aires, Argentina
Founded
2012

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