Housekeeping and Laundry Manager
About the job
- A high school diploma or equivalent is required.
- Three years of experience in housekeeping and/or laundry operations management is required.
- Knowledge of laundry and/or housekeeping practices, procedures, standards, guidelines, and regulations in a long-term care environment is required.
- Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet is required.
- Must be able to read, write, speak, and understand English.
- Must be available for occasional weekend, evening, and holiday work.
- Must be available on call 24/7 for emergencies.
- Must be able to lift, transfer, push, or pull residents, patients, equipment, or supplies weighing up to 50 pounds.
- The role involves occasional exposure to residents or patients with various disease processes and daily exposure risks including falls, burns, odors, cuts, and infectious waste or disease, including AIDS and Hepatitis B viruses; bloodborne disease exposure risk category is II.
- Plan, organize, develop, and direct housekeeping and laundry activities.
- Manage housekeeping functions, including cleaning, washing, dusting, sweeping, vacuuming, and mopping, to maintain a clean and safe environment for residents, visitors, and staff throughout the life plan community.
- Manage laundry functions, including collection, laundering, redistribution, and inventory of linens and resident laundry, ensuring adequate supplies are available.
- Coordinate services and activities with Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities, and Social Services departments to ensure continuity of care.
- Develop and maintain housekeeping and laundry policies and procedures.
- Serve as a working supervisor when needed.
- Maintain necessary equipment and supplies in safe, operable condition to support housekeeping and laundry functions.
- Inspect work areas and equipment at least weekly for proper order and operation.
- Identify, evaluate, and classify routine and job-related functions so housekeeping and laundry tasks involving potential exposure to blood or body fluids are properly identified and recorded.
- Review, develop, and implement plans of correction for housekeeping and laundry concerns or deficiencies identified during quality assurance and state and city survey inspections.
- Serve on committees, including the life plan community’s Safety Committee, and attend community meetings, providing written or oral reports on departmental services and activities.
- Maintain the confidentiality of resident information.
- Directly or indirectly manage all Housekeeping and Laundry Department staff at the life plan community.
- Foster a positive work environment that attracts, retains, and motivates employees.
- Interview, select, and orient new direct reports.
- Establish and promote performance expectations for direct reports.
- Evaluate direct reports’ job performance in accordance with company policy and procedure and provide developmental guidance for improved performance and growth.
- Monitor employee accountability to Employee Handbook requirements, document and engage employees who routinely fail to comply, and work with Human Resources when further documentation or intervention is needed.
- Participate in developing, planning, scheduling, conducting, and monitoring in-service training, on-the-job training, and orientation programs for departmental staff.
- Maintain a reasonable and sufficient staffing plan for absences or vacant reporting positions.
- Respond timely and thoughtfully to departmental staff questions, requests, and work products submitted for review and approval.
- Listen and respond to the needs of residents and staff members.
- Review and respond to resident and staff complaints and grievances concerning areas of responsibility.
- Ensure resident personal and private property rights are followed by maintenance staff.
- Assist in developing the departmental operational and capital budgets and maintain operations within them.
- Ensure physical assets are maintained according to company standards.
- Provide input on capital project priorities for the year.
- Perform other duties as assigned.
- A bachelor’s degree in a related field is preferred.
- Certified Executive Housekeeper designation from the International Executive Housekeepers Association is preferred.
- Certified Laundry and Linen Management designation from the Association for Linen Management is preferred.
- Experience in a long-term care facility, hospital, or other related medical facility is preferred.
About the company
Ohio Living is a large not-for-profit senior-services network in Ohio that operates 11 life plan communities offering a continuum of care from independent living to skilled nursing, plus home health and hospice through Ohio Living Home Health & Hospice. Residents fund care through fees and donations, with all revenue reinvested back into programs rather than distributed to shareholders. The Life Care Commitment guarantees that no resident will be asked to leave if they exhaust their funds in good faith. The organization coordinates care with partner health systems and operates a provider-owned Medicare Advantage plan to improve outcomes, all within a Christian-based nonprofit model.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Westerville, Ohio
Founded
1922
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Simplify's Take
What believers are saying
- Fitch affirmed Ohio Living at BBB- on June 16, 2026, preserving financing access.
- Ohio Living acquired Ganzhorn Suites in February 2026, expanding central Ohio dementia capacity.
- September 2026 blog updates and Quaker Heights leadership changes show active operational momentum.
What critics are saying
- Fitch cut Ohio Living to Negative outlook on June 16, 2026.
- Lake Vista sold to Otterbein on December 31, 2025, shrinking Ohio Living's portfolio.
- Occupancy and reimbursement pressure can force more asset sales and covenant stress by 2027.
What makes Ohio Living unique
- Since 1922, Life Care Commitment protects residents from financial displacement.
- Ohio Living Foundation funds charity care, capital expansion, and endowment.
- Eleven Ohio communities plus home health, hospice, and palliative care create continuum depth.
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Company News
Colleagues on the move, september 30, 2026. BY Eddie Hobbs See the latest key staff and board updates from LeadingAge members, and be sure to share your own. For LeadingAge-member professionals, change is ongoing with many joining new organizations or being promoted into roles with greater responsibilities, while long-time leaders are retiring, which will make way for a new generation. Share your updates through our Member News form or email Eddie Hobbs. Ohio Living Sarah Moore names zachary Mills executive director. Zachary Mills has been named executive director of Ohio Living Sarah Moore, Delaware, OH. In his new role, he will oversee campus operations, including staff engagement, resident and family communications, support for the local advisory board, and financial management. Mills brings more than 13 years of leadership experience as an administrator and executive director at senior living communities throughout Central Ohio. He is a licensed nursing home administrator and earned a bachelor's degree from The Ohio State University. Mills' background includes experience in process improvement, quality outcomes, relationship-building, workforce stabilization, and staff retention. Kyle Ozimkiewicz advances to executive director role at The Philadelphia Protestant Home. Kyle Ozimkiewicz was named executive director of The Philadelphia Protestant Home (PPH), Philadelphia, PA. He most recently served as nursing home administrator at PPH, and succeeded Kelli Mills. Ozimkiewicz joined PPH in 2015 as a registered nurse in Pathways Skilled Nursing and Rehabilitation. He later advanced to director of nursing before becoming nursing home administrator. He earned a bachelor of science in nursing degree from the University of Pennsylvania and a master of science in nursing degree from Chamberlain University. In his new role, he oversees operations and supports the community's ongoing service and care initiatives. Ascension Living promotes kristen Felker senior director of operations. Kristen Felker has been promoted to senior director of operations at Ascension Living, St. Louis, MO. Felker joined Ascension Living in 2019 and most recently served as regional executive director/administrator, leading operations across multiple states. Prior to joining Ascension Living, she was administrator of a skilled nursing unit at Presence Health and held administrator roles with HCR ManorCare and Paradise Park Assisted Living. John Odike named chief people officer at Ascentria Care Alliance. John Odike has joined Ascentria Care Alliance, Worcester, MA, as chief people officer. In the role, he will lead the organization's people and culture team and support employee experience. Odike brings more than 20 years of experience in human resources and organizational leadership. His background includes work in workplace culture, leadership development, and employee engagement. Episcopal Homes of Minnesota appoints ann Robinson senior director of operations. Ann Robinson has joined Episcopal Homes of Minnesota, Saint Paul, MN, as senior director of operations. Robinson previously spent nearly six years with Volunteers of America National Services, serving as regional vice president of senior living operations and later as an interim administrator. Earlier, she held executive leadership roles with Health Dimensions Group, including executive vice president of operations and quality and vice president of quality improvement, and served as administrator of The Lutheran Home Association. Robinson earned a bachelor's degree in health care administration and management from the University of Wisconsin-Eau Claire. Share your staff news, affiliations, and recognitions with our Member News form and watch the What's New page for the latest from your colleagues. Questions or problems? Email Eddie Hobbs.