Senior Product Designer - Enterprise Systems

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary

Rivian is on a mission to build the future of sustainable mobility, and our commercial operations are where that mission meets our customers. Our Enterprise Digital team designs the tools behind sales, fulfillment and service: the systems our teams use every day to sell vehicles, deliver them and keep them on the road.

Designing enterprise tools at Rivian isn’t about back-office forms. It’s about software that people across retail, delivery and service depend on to do their jobs well, where clarity and speed directly shape the customer experience. You’ll take complex business processes and turn them into simple, intuitive tools.

We’re looking for someone who is a natural systems thinker and a strong communicator. Our team is defined by our ability to ask good questions, get comfortable with complicated business functions, reframe problems simply and bring others along. 

This role is based in Palo Alto, CA and requires you to be on-site a minimum of 3 days a week. 
Not open to remote 

Responsibilities

• Problem Framing & Strategy: Work with product, engineering and leaders in sales, fulfillment and service to find the real bottlenecks, help shape roadmaps and write clear design briefs with measurable goals.
• Field Research: Spend time in retail spaces, delivery centers and service centers to see how work actually happens, talk with the people doing it, and understand the friction and edge cases they face.
• Systems Thinking: Map complex business processes, policies and data, and turn them into clear user flows, information architecture and interfaces that reduce effort and error.
• Prototyping & Validation: Turn ambiguity into something people can react to, from sketches and wireframes to interactive prototypes tested with real users.
• Design System Contribution: Use and pressure-test Rivian’s design system, and partner with the Design Systems team to extend it for enterprise needs.
• Cross-Functional Delivery: Work closely with engineers through each sprint, document your designs clearly, and take part in QA/UAT to make sure what ships matches the intent.
• Communication & Storytelling: Explain your work clearly to leadership, field teams and partners, connecting design decisions to business outcomes and the customer experience.
• AI-Enabled Design: Use AI tools across your process (research synthesis, exploration, prototyping, documentation), and help find where AI-powered features can make our tools smarter.

Qualifications

Application Requirement: Please include a link to your portfolio (with credentials). Applications without portfolios and log-in credentials will not be reviewed.

• 5+ years of experience in product, UX or service design, or in a related field where you solved complex problems for real users.
• Exceptional communication: You write and speak clearly and can make complex ideas simple for very different audiences. This is essential.
• Systems mindset: You enjoy learning how businesses work and are comfortable diving into unfamiliar operations, rules and data. Experience with enterprise software, B2B SaaS or internal operational tools is a huge plus.
• A portfolio that shows how you think: Case studies that walk through how you framed a messy problem, made sense of complexity and reached a clear solution. Reasoning and process matter as much as polish.
• Curiosity and humility: You ask questions before jumping to solutions and are eager to learn from the people who do the work.
• Collaboration: Experience working with cross-functional teams in an agile environment.
• Tools: Proficiency in Figma and modern prototyping tools, and fluency using AI in your design workflow.

Pay Disclosure

The salary range for this role is $132,100 - $165,100 for California based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Interview Integrity & AI Policy 

Our interview process is designed to evaluate your personal technical foundation, real-time problem-solving logic, and structured capabilities. Therefore, the use of assistive generative AI tools to formulate or deliver your solutions during live interview sessions is not permitted. We care most about how you think — how you make sense of unclear requirements, weigh trade-offs, and explain why you chose one approach over another. We value your unique human perspective, your authenticity, and the journey it takes to reach a solution.

Please note that we are currently not accepting applications from third party application services.