Quest Diagnostics

Operates nationwide clinical laboratory testing

Phlebotomy Supervisor

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours

Full-timeSt. Louis, MO, USA

About the Job

Requirements

A minimum of two years of prior supervisory experience or demonstrated leadership experience is required.
A minimum of five years of experience in phlebotomy, laboratory, or other healthcare environments is required.
A high school diploma or equivalent is required.
The position requires the ability to communicate effectively in English.
Availability must be flexible based on staffing requirements, including weekends, holidays, on-call duty, and overtime.
A valid driver's license and clean driving record are required.
Proficiency in personal computer skills, including Microsoft Office applications, is required.
The candidate must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
The candidate must be able to manage individuals in multiple geographies or locations.
Travel is required.
Extensive use of a phone and personal computer is required.
The role requires prolonged standing or sitting, fine hand dexterity and steadiness, and the ability to lift up to 25 pounds, occasionally lift 40 pounds, and carry up to 15 pounds for several minutes at a time.
The role requires constant mental visual attention to detail, as well as walking, balancing, bending or kneeling, pushing or pulling, reaching, and twisting.

Responsibilities

Oversee Patient Services functions, which may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers, including training personnel, daily operations, and staffing, and maintain a safe, professional environment in all supervised facilities.
Manage daily operations of assigned facilities, Patient Service Centers, mobile phlebotomy, and in-office phlebotomy.
Implement standard operating procedures for phlebotomy services in accordance with Quest Diagnostics guidelines.
Where applicable, ensure Federal, State, and local licensure requirements are met, working with the Quality Assurance and Medical Director's offices.
Ensure all laboratory testing quality assurance and quality control documentation is complete and reviewed as required.
Oversee safety, maintenance, and cleanliness of facilities, including upgrades and repairs.
Visit assigned Patient Service Centers, in-office phlebotomy sites, and mobile phlebotomy sites; document findings and conduct quality assurance audits, scheduling visits to provide adequate supervision.
Relocate, open, and close Patient Service Centers, in-office phlebotomy locations, and regional reference laboratories.
Oversee inventory processes for supervised facilities.
Participate in interviewing, selecting, and hiring new employees.
Train, coach, supervise, and develop staff.
Monitor employees' ongoing performance; provide corrective action and counseling as required; and conduct mid-year and annual performance appraisals.
Hold regularly scheduled meetings to disseminate information to staff.
Ensure all employees meet requirements for driving on company business.
Track and enter employee time and attendance.
Prepare employee schedules with minimal overtime and maintain adequate coverage for all facilities.
Prepare month-end reports.
As needed, train and onboard new clients.
Investigate, resolve, and respond to customer complaints appropriately and effectively.
Ensure Quest improvement and standardization initiatives are implemented.
Assist in preparing the annual budget for areas of responsibility and maintain budget control throughout the year.
Help ensure departmental fiscal responsibilities are met, including implementing cost-containment programs, managing overtime, participating in standardization initiatives, and assessing capital expenditure needs.
Participate on process improvement teams and other initiatives to meet management objectives.
Organize and lead projects within the workgroup and with cross-functional groups; give presentations and speak to groups as required.

Desired Qualifications

Customer service experience in a retail or service environment is preferred.
A bachelor's degree in Business Administration, Healthcare, or a related field is preferred.
Phlebotomy certification is preferred where required by state, including California, Nevada, Washington, and Louisiana.

Phlebotomy Supervisor - Saint Louis, MO, Monday to Friday, availability from 5:00 AM to 6:00 PM, with rotational weekend

Pay range: $58,656+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised.

Required Work Experience:

Minimum two years prior supervisory experience or demonstrated leadership experience
Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments

Preferred Work Experience:

Customer service in a retail or service environment preferred.

Physical and Mental Requirements:

Extensive use of phone and PC
Prolonged standing/sitting
Fine dexterity with hands/steadiness
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
Talking
Vision - requires constant mental visual attention to details.
Walking
Balancing
Bending/Kneeling
Pushing/Pulling
Reaching/Twisting

Knowledge:

The position requires the ability to effectively communicate in English.

Skills:

Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime.
Must have valid driver's license and clean driving record.
Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
Capable of handling multiple priorities in a high-volume setting.
Proficient PC skills including experience using MS Office applications.
Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Must be able to manage individuals in multiple geographies/locations
Position requires travel.

Education

Bachelor’s Degree Business Administration, Healthcare or related field (Preferred)
High School Diploma or Equivalent (Required)

Languages

English (Required)

Licenses and Certifications

Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)

Work Requirements

Travel Required

Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
Relocate/open/close PSCs, IOPs and RRLs.
Oversees inventory process for supervised facilities.
Participates in the interview, selection and hiring of new employees.
Responsible for training, coaching, supervision and development of staff.
Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
Holds regularly scheduled meetings for dissemination of all information to staff.
Ensures all employees meet requirements for driving on company business.
Tracks/enters time/attendance of employees.
Prepares schedules with minimal overtime for employees. Maintains adequate coverage for all facilities.
Prepares month-end reports.
May perform training and onboarding of new Clients.
Investigates/resolves and responds to customer complaints appropriately and effectively.
Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
Participates on process improvement teams, or other initiatives to meet management objectives.
Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups.
Demonstrates and lives the Values of Quest Diagnostics.
All other duties as assigned, within scope of the position.

Salary Minimum: 60,500.00

Salary Range Mid: 84,700.00

Salary Maximum: 108,900.00

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size: 10,001+
Company stage: IPO
Headquarters: Secaucus, NJ
Founded: 1967

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