Guzman y Gomez

Runs Mexican restaurants serving made-to-order meals

Guest Experience Coordinator

Customer SupportConfirmed live in the last 24 hours

Full-timeSurry Hills, AustraliaA$37.50 /hr

About the Job

Requirements

A high level of technical savviness and the ability to learn new systems quickly.
Excellent written and verbal communication skills.
A flexible and positive attitude toward working in a dynamic and constantly evolving environment.
Strong initiative, a solid work ethic, attention to detail, and the ability to work energetically and independently.
The ability to handle multiple queries simultaneously and meet deadlines.
The ability to accurately record information and process enquiries in a timely manner.

Responsibilities

Provide speedy, friendly, and knowledgeable guest service on menu questions, dietary needs, order tracking, refunds, and promotions.
Respond to guest feedback, solve problems, identify trends, and work with restaurants, franchisees, and internal teams to support smooth operations.
Use Zendesk, Braintree, and Resto to manage guest queries.
Support merchandise rewards, photo shoots, and new store launches.

Job Description

Casual position based in Surry Hills
Interviewing now to commence ASAP
Casual pay rate of $37.50 per hour (Clerks Award)

About the role

This Guest Experience Coordinator role is all about bringing the GYG magic to life by supporting our guests with speedy, friendly, and knowledgeable service across everything from menu questions and dietary needs to order tracking, refunds, and promos.

You'll be the go-to guru for guest feedback, solving problems with a smile, spotting trends, and working closely with our restaurants, Franchisees, and internal teams to keep things running smoothly.

With tools like Zendesk, Braintree, and Resto at your fingertips, you'll juggle queries like a pro, help with fun stuff like merch rewards, photo shoots, and new store launches, and make sure every guest leave feeling the GYG love!

You will bring

A high level of tech savviness and the ability to learn new systems quickly
Excellent written and verbal communication skills
Flexible and positive attitude to working within a dynamic and constantly evolving work environment
Highly energetic and motivated self-starter, with strong initiative, a solid work ethic, and a keen eye for detail
Ability to handle multiple queries simultaneously and meet all deadlines
Ability to accurately record information and process enquiries in a timely manner

What's in it for you?

Opportunity to work closely with the GYG Marketing team
Potential for career progression within GYG's Corporate Office
A vibrant office location in Surry Hills, close to Central Station
A competitive casual hourly rate under the Clerks Award

Ready to join the team? Apply now to start the conversation

Qualifications

Additional Information

Compensation: N/A to 37.5 (AUD) (HOURLY)

About the Company

Guzman y Gomez

Runs Mexican restaurants serving made-to-order meals

Guzman y Gomez runs quick-service restaurants serving made-to-order Mexican-inspired food to guests across Australia, Singapore and Japan. Its menu includes burritos, tacos and nachos assembled with a choice of fillings, alongside breakfast meals and smaller portions. Customers eat in restaurants or order through drive-throughs, takeaway counters and the GYG app, which links purchases to its rewards program. GYG publishes ingredient details and says its food excludes added preservatives, colours, artificial flavours and unacceptable additives; restaurant sales and franchise royalties support the business. Founded in Sydney in 2006, the company is headquartered in Surry Hills, New South Wales, Australia.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Surry Hills, Australia
Founded: 2006

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